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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It’s the worst I have ever been, it’s dirty, the smell of the dirty carpet was disgusting through the whole floor Hallway
Business response:
Dear Guest, Thank you for your review of our hotel. Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean and comfortable accommodations very seriously and will look into your feedback. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Sincerely, Hotel Management
The staffs are rude would not recommend
Business response:
Dear Guest,Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our associates. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management
I made a reservation 1 hour before the check in. We made in a smoking room, my mistake. My wife has asthma and it was imposible to stay. The supervisor told us we could cancel and then refuse make a refund.
Business response:
Dear Gustavo, Thank you for sharing your experience. We deeply regret that the room condition impacted your stay and that you had difficulty resolving the issue. We understand the importance of providing a comfortable environment, especially for those with health concerns, and we sincerely apologize for the inconvenience. Your feedback is valuable, and we will address this matter with our team to ensure more transparent communication and better handling of similar situations in the future.Sincerely,Hotel Management
Worst ever Worst ever at ridiculous cost - smell like a “weed” factory for added experience- do not stay here!!
Business response:
Dear Linda, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for your challenges, particularly with the overwhelming fragrance. Your feedback is of utmost importance to us, and we take such matters of cleanliness seriously. We have noted your feedback and will review it appropriately, as we always strive to ensure a pleasant environment for all our guests. Your feedback will aid us in making necessary enhancements. We genuinely hope you will consider giving us ano... read more
The quality of the room accomodations was extremely poor considering the price point.
Business response:
Dear Anthony,Thank you for sharing your feedback. We are sorry to hear that the accommodations did not meet your expectations. We strive to provide value for our guests, and your comments will help us in our efforts to improve the overall guest experience. We hope you will consider staying with us again for a better experience in the future.Sincerely,Hotel Management
The area doesn’t feel safe, there was no AC, the TV doesn’t work. Horrible experience
Business response:
Dear Christopher,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Your concerns regarding safety, the lack of AC, and the TV are important to us, and we are sorry for the discomfort this caused. We take your comments seriously and will investigate these matters to ensure they are addressed. Please know that guest safety and comfort are a priority, and we strive to provide the best possible experience. We hope you will consider giving us another opportunity to provid... read more
This property is, indeed, very unique. It is uninhabitable. It stinks! The smell is so strong that I couldn’t breathe. Smelled of Bug Spray (?). I reported it to the lady at the front desk, & she looked at me as if I was speaking Greek. She said she would send somebody up to check it out. Nobody came. The sheets were clean but stained. The carpet in the hallway was terribly stained, & don’t know if it ever gets shampooed. There was no cup or plate or amenity in the room, even though there was a microwave oven. I had to reque... read more
Business response:
Dear Vinay, We sincerely apologize for the discomfort you experienced during your stay. We completely understand your concerns about the room's atmosphere, maintenance, and amenities. While we continuously strive to provide a pleasant environment, we acknowledge that we did not meet your expectations in this instance. Your feedback is valuable, and we are actively working to address these issues. We are committed to improving, and we hope you will consider giving us another chance to provide you with a significantly better e... read more
Run down hotel, aisles carpet are dirty, all furniture old and dated
Business response:
Dear Fabio, We sincerely regret that you found aspects of our property below the standard we strive to provide. We are disappointed to learn that the condition of our corridors and furnishings did not meet your expectations. Please know that your comments have been shared with our teams as we continually work to enhance our facilities. Your insights are invaluable, and we remain committed to addressing these concerns promptly. We appreciate your candor and hope to have the opportunity to deliver a stay that more accurately r... read more
Uninhabitable conditions, room was full of mold. It was visible and smelled terrible, television didn’t work, WiFi didn’t work, bed springs poked several areas of my body, soiled linen. I slept fully dressed and didn’t get under the cover at all. I felt nasty just being there
Business response:
Dear Guest,We deeply regret that your stay did not meet expectations. The issues you mentioned, including the condition of the room, are certainly concerning, and we apologize for the discomfort you experienced. Please know that your feedback is taken seriously, and we are committed to addressing these matters. We strive to maintain a high standard for our guests, and we appreciate your input in helping us improve. We sincerely hope you will consider giving us another opportunity to provide a better experience in the future.... read more
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,801 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.