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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roach suites It was terrible stay ,the smell of roach spray was so strong that my cloth smelled like the roach spray the next day . Dead roaches 3 of them on the window sill Baby roaches walking on the floor ,I saw 2 . Carpet in the hallway in filthy. Police outside the front door for issues with customers. They charged me 100$ deposited for the room on top of paying for the night.
Business response:
Dear Kian, Thank you for staying with us. We are very sorry we failed to deliver the exceptional stay you deserved. There's nothing more enjoyable than to feel clean, relaxed, and a safe feeling when it comes to accommodation away from home. Our hotel is committed to ensuring cleanliness and safety for all our guests, and we are concerned that this did not happen. We will discuss the matters with our concerned department to take any measures for improvement. We hope to see you again shortly.Sincerely,Hotel Management
Thumbs down Very disappointing...
Business response:
Dear Rickey, We are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. We do strive to deliver the best service to our guests. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Arrived almost 2am after delayed flight and told they couldn’t give me a room bc I was a “no show” and they were fully booked and that I would be fully refunded. Had to sit in the lobby until dawn when friends could pick me up. No such policy is posted anywhere. I was told I could walk next door at that hour and SEE if there was a room available and that I could sit in the lobby for a while but not too long. As dawn came (bc I had no intention of wandering a strange city as a single woman at that hour) I saw an incredible ca... read more
Business response:
Dear Mina, Thank you for posting a review. We were disappointed to read about your experience and apologize for the issues you had with your reservation. We strive to provide outstanding hospitality to our guests; therefore, we truly regret that this was not your experience. Please be assured we will take appropriate action where necessary to better serve you in the future. We wish you all the best with your travels.Sincerely,Hotel Management
There were blood droplets on the floor.
Business response:
Dear Hope, Thank you for staying with us. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We have shared your feedback with our housekeeping team. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. We wish you all the best for your future travels.Sincerely,Hotel Management
The worst! Avoid this hotel at all costs! The hallway carpet was filthy. The room was relatively clean, but the bed was a full size cot. No draperies, only blinds, and the AC was noisy, as well as everyone running up and down the hall. I left after an hour and ran to a Hampton Inn.
Business response:
Dear Erik, Thank you for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We look forward to another chance to regain your complete trust. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,909 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.