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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I left this property in less than an hour of being there. It is not a hotel. It houses people. The stench when you get out of the elevator is overwhelming. It is a sent mixed with food and weed. The bathroom door had hole in it. Sheets had strands of hair in them. There were roaches. Burn marks on the tub. Furniture looked clawed by an animal. It was awful. The front desk person was locked in behind a metal gate and refused to speak to me when I was leaving.
Business response:
Thank you for taking the time share your experience with us, Felicia. We apologize for the issues that you experienced during your stay, and will make sure that we address these matters with the team at the property for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to rate and review your stay with us. We hate to see that we did not satisfy your expectations and hope that your future travels are both comfortable and pleasant. We appreciate you allowing us to host you and wish you all the best in your future travels.
they were being greedy about things that were suppose to be in the room
Business response:
Thank you for reviewing your stay with us, Johanne. We are so sorry that you did not enjoy your time with us. Thank you for allowing us to host you and we wish you all the best in your future travels.
Shower room drain is not working, front desk staff so nasty, unfriendly, waiting for long time to check out, no one was available. Waiting for more than 20 minutes to see someone, I finally called to find someone to come to check me in. Terrible services
Business response:
Thank you for taking the time to review and rate your stay with us, Gerald. Please accept our sincerest apologies for the issues that you encountered with the plumbing, customer service, and the overall experience. This is never the experience that we intend for you and hope that your future travels are both comfortable and pleasant.
Absolutely terrible place to stay it smelled like weed very dirty inside with roaches, dirty hallways, dirty elevators, dirty rooms definitely not worth staying there.
Business response:
Thank you for taking the time to review and rate your stay with us, Alban. We hate to see that you did not enjoy the clean and comfortable stay that we intended for you, and apologize for the impact that this had on your stay. We will make sure that we address these concerns with our housekeeping team for immediate action and resolve. Best wishes in your future travels.
Lady that checked us in was nice but got serious attitude and unwanted/unnecessary comments from another lady at the late night desk just because I asked for a bar of soap… extremely rude individual. The room smelled like smoke even though it was supposed to be a non-smoking room. Towels that were rolled up neatly, were unrolled to be used but I saw different hairs on them so I couldn’t use two out of the 4 that was in the room, floors looked they haven’t been swept or mopped upon arrival.
Business response:
Thank you for taking the time to review and rate your stay with us, Raheema. Please accept our sincerest apologies that your stay was not the satisfactory experience that we intended for you. We can assure you that we will address these concerns with our housekeeping and management team for immediate action and resolve.
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,801 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.