This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Moldy Police The room smelled of mold. The a/c unit had mold covering the blower fan. Chairs were chewed up unable to sit. Made mold spores growing on luggage. Purchased lysol to spare everything including the a/c Wore a mask to protect from mold getting into lungs. Police were on site almost everyday.
Business response:
Dear Sean, We deeply regret the inconvenience you faced during your recent stay with us. Your feedback is crucial, and we're genuinely sorry for the issues you encountered, including the condition of the room. We will address these matters with our housekeeping and maintenance teams to uphold our high service standards and to prevent future occurrences. Your comfort and safety are our top priorities, and we have taken steps to maintain a more secure environment for our guests. We understand your concerns and are actively wor... read more
Awful smelling hotel. Terrible coffee. There is no breakfast just granola bars so it is miss leading. The entire hotel smells awful. Don’t pay for breakfast if you do t have to. Breakfast place next door. Hotel down the street is better bet for a little more.
Business response:
Dear Christopher, Thank you for reviewing your recent experience with our hotel. We are sorry that we failed to meet your expectations with our complimentary grab-and-go breakfast. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We also apologize for not living up to our commitment to clean, fresh accommodat... read more
The property has a mold smell throughout the building.
Business response:
Dear Ronito, Please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our housekeeping team so these issues do not happen again. Thank you again for your candid feedback. We hope you will allow us to make this up to you during your future stay.Sincerely, Hotel Management
cockroaches inside the room cockroaches inside the room
Business response:
Dear Alonso, Please accept our apologies for not meeting your expectations during your visit. We regret the presence of cockroaches in your suite. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with us again so we can provide you with the s... read more
The place was quite acceptable in its cleanliness. The morning staff was quite friendly. A grump checked us in. As an extend a stay, it had NOTHING in terms of facilities...not even a hairdryer. We have stayed at many extend a stays and this was ridiculous for the price. 2 plastic cups - two paper cups. Few places to eat or get anything in the area. Never again. What a joke.
Business response:
Dear Laurita, Thank you for being a valued guest and posting your comments. We are sorry your room did not have the amenities you desired. Being an extended-stay property focused on guests staying seven or more nights, we offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We also have hairdryers and certain complimentary toiletries available at the front desk for guests who need them. We do our best to honor our guests' reque... read more
Lisa the desk person was very rude the whole time she worked. She spoke to everyone with horrible attitude. No one ever came to clean. Was at location 14 days no room service no nothing.
Business response:
Dear Daniel, Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Your feedback is valuable to us and has been discussed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Gross The pictures posted and what you see in real time are not the same. The room on looked as if it had a wiped down service but not really clean. I was afraid to sleep on the bed or sit on the chair. Dog hair was everywhere. Also, I did not like that I had to put an additional deposit. Making the $$ more. I personally will never book this hotel again. Plus the area is kind of shady
Business response:
Dear Roxanna, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. Please reach out to us at the hotel for assistance with the deposit. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
The a/c in the room was broken
Business response:
Dear Trevor, Thank you for sharing your recent review of our hotel. Please accept our apologies for any disturbances the air conditioning unit in your room caused. Thank you for bringing this to our attention; we will address this accordingly and are very grateful for your patience. We look forward to having you visit with us again. Safe Travels.Sincerely,Hotel Management
Is like a shelter and those people look like they cleaned just with water, really bad smell
Business response:
Dear Angel, We are sorry we did not deliver the seamless stay we are usually known for. Our team makes every effort to keep our property well-maintained and clean at all times. Therefore, we sincerely apologize this was not your impression. We will follow up on your review with our housekeeping team to ensure such matters do not affect future guests. We are committed to redeeming your trust in us, and we hope you will consider giving us another opportunity to host you again.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,909 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.