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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Arrived almost 2am after delayed flight and told they couldn’t give me a room bc I was a “no show” and they were fully booked and that I would be fully refunded. Had to sit in the lobby until dawn when friends could pick me up. No such policy is posted anywhere. I was told I could walk next door at that hour and SEE if there was a room available and that I could sit in the lobby for a while but not too long. As dawn came (bc I had no intention of wandering a strange city as a single woman at that hour) I saw an incredible ca... read more
Business response:
Dear Mina, Thank you for posting a review. We were disappointed to read about your experience and apologize for the issues you had with your reservation. We strive to provide outstanding hospitality to our guests; therefore, we truly regret that this was not your experience. Please be assured we will take appropriate action where necessary to better serve you in the future. We wish you all the best with your travels.Sincerely,Hotel Management
There were blood droplets on the floor.
Business response:
Dear Hope, Thank you for staying with us. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we are concerned that this did not occur. We have shared your feedback with our housekeeping team. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. We wish you all the best for your future travels.Sincerely,Hotel Management
The worst! Avoid this hotel at all costs! The hallway carpet was filthy. The room was relatively clean, but the bed was a full size cot. No draperies, only blinds, and the AC was noisy, as well as everyone running up and down the hall. I left after an hour and ran to a Hampton Inn.
Business response:
Dear Erik, Thank you for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We look forward to another chance to regain your complete trust. Sincerely,Hotel Management
Not good
Business response:
Dear Ricardo, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. Please know our front desk is staffed around the clock and is happy to assist you while you are here. We appreciate your business and hope to have you as our guest again soon.Sincerely,Hotel Management
area was ok, clean was nice , smell cigarets to strong on hall. smell fane the room i was , but it is ok for the price, i guess.
Business response:
Dear Dawidson, Thank you for taking the time to give us feedback on your recent stay. While we are glad you were satisfied with many aspects of your visit, we apologize that we did not meet all of your expectations. We are grateful for your patience, and we hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
Not A Great Experience By far one of my worst hotel experiences. Traveling for a funeral was hard enough but this incident definitely left bad vibes. First off, when I arrived the front desk staff stated that he saw the reservation but did not have a room. By his body language, it seemed like it was an inconvenience for him to figure out a solution. Once that was taken care of we received the keys. The room was listed as 1 queen bed and 1 "sofa bed." There were no sheets or cover for the sofa bed so I went to the desk to req... read more
Business response:
Dear Alfred, Thank you for your review. We are sorry to hear about the circumstances of your trip. We strive to provide excellent hospitality to all our guests; therefore, we sincerely apologize that this was not your experience. Your comments will be shared with our team, and we have taken appropriate action to prevent these issues from happening again. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,801 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.