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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a good place to stay Hotel has a bad smell, rooms floors are dirty. Everything is dated and beds aren’t comfortable.
Business response:
Dear Luis, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. We know how important fresh accommodations are; consequently, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Room was dirty and smelled bad.
Business response:
Dear Charles, Thank you for sharing feedback about your recent stay. We know that a pleasant smell and a fresh, clean hotel set the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback. Sincerely,Hotel Management
Property was dirty and very loud. I barely got any sleep.
Business response:
Dear Celina, We sincerely apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we're sorry to hear about the cleanliness and noise issues. We take these matters seriously and will address them with our team to ensure improvements. We appreciate your understanding and hope you'll give us another chance to provide you with a more enjoyable stay in the future. Thank you for bringing this to our attention.Sincerely,Hotel Management
Moldy Police The room smelled of mold. The a/c unit had mold covering the blower fan. Chairs were chewed up unable to sit. Made mold spores growing on luggage. Purchased lysol to spare everything including the a/c Wore a mask to protect from mold getting into lungs. Police were on site almost everyday.
Business response:
Dear Sean, We deeply regret the inconvenience you faced during your recent stay with us. Your feedback is crucial, and we're genuinely sorry for the issues you encountered, including the condition of the room. We will address these matters with our housekeeping and maintenance teams to uphold our high service standards and to prevent future occurrences. Your comfort and safety are our top priorities, and we have taken steps to maintain a more secure environment for our guests. We understand your concerns and are actively wor... read more
Awful smelling hotel. Terrible coffee. There is no breakfast just granola bars so it is miss leading. The entire hotel smells awful. Don’t pay for breakfast if you do t have to. Breakfast place next door. Hotel down the street is better bet for a little more.
Business response:
Dear Christopher, Thank you for reviewing your recent experience with our hotel. We are sorry that we failed to meet your expectations with our complimentary grab-and-go breakfast. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We also apologize for not living up to our commitment to clean, fresh accommodat... read more
The property has a mold smell throughout the building.
Business response:
Dear Ronito, Please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our housekeeping team so these issues do not happen again. Thank you again for your candid feedback. We hope you will allow us to make this up to you during your future stay.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,801 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.