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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
On check in the person was unprofessional and rude ! Also after all paid he ask me for make a $100 dollars deposit which not back on my account yet! The bed sheets and the room smells like mold i couldn’t sleep i checked in at 9:30 pm and left at 4:30 am with a horrible headache!
Business response:
Dear Emanoela, Thank you for being our guest. Please accept our sincere apologies for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. The deposit is released from our ... read more
Bad service
Business response:
Dear Lorenzo, Thank you for sharing your experience. We regret to hear that our service did not meet your expectations. Providing exceptional service is a top priority for us, and we are sorry to have fallen short in this instance. Your feedback is important and will help us address the issues you encountered. We hope you will consider giving us another opportunity to better serve you in the future.Sincerely,Hotel Management
I didn’t stay at hotel was issued full refund by hotel have case number but still week later no money back Expedia stole my money that’s ridiculous
Business response:
Dear Cole, We apologize for the inconvenience you experienced with your refund. It's concerning to hear that you have not received your money back yet. Please rest assured that we will follow up to resolve this issue promptly. Your feedback is important to us, and we are committed to ensuring that you receive the refund you are owed. Thank you for bringing this to our attention.Sincerely,Hotel Management
Horrible
Business response:
Dear Davontae, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your review. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Hotel Management
MY LAST VISIT Very loud residents. Staff did nothing to stop the behavior. Bed was HORRIBLE. Water pressure was very weak. WiFi dropped constantly. We did not feel safe here because of the location and clientele. MOLD was growing on the bathroom walls.
Business response:
Dear Ronald, Thank you for sharing your concerns regarding your recent stay. We sincerely apologize for the disturbances you experienced, including noise and discomfort with the bed. Your feedback about the water pressure, Wi-Fi issues, and cleanliness has been noted, and we will address these matters with our team to enhance the guest experience. We understand your feelings of safety are paramount and appreciate you bringing this to our attention. We are committed to providing a welcoming environment and will strive to impr... read more
I arrived at the hotel at 10:00 PM, expecting to check in smoothly. However, there was no one at the front desk to assist me. I was instructed to call a phone number for assistance, and I spent a considerable amount of time on the call, being told that someone would be sent to help me check in. Unfortunately, no one ever arrived, and I was left waiting for an unacceptable amount of time. Due to this lack of service, I had no choice but to find another hotel for the night. This situation caused me significant inconvenience an... read more
Business response:
Dear ANDRES, We deeply regret the challenges you experienced during your recent stay with us. It's truly regrettable that our service fell short of your expectations, especially during a late-night check-in. Your feedback is invaluable, and we are addressing the communication and staffing issues to ensure this does not recur. We understand the importance of a smooth arrival experience and sincerely apologize for the inconvenience and distress caused.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,909 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.