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Extended Stay America Select Suites - Boca Raton - Deerfield Beach
- Hotels
- Deerfield Beach, FL
About this business
Location details
1400 SW 11th Way, Deerfield Beach, FL, 33441, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would never stay here again! The front desk staff was really nice and welcoming. The room was NOT up to par, everything was scratched and dented, wood rotted or dirty. The bed was on a raggedy frame and slid all over, the head board was dirty, the pillow case has stains on them. The was no “separate” sitting or dinning area. The website pictures clearly show a small couch or cushion, we had a kitchen chair for sitting purposes. No hamper bags for dirty clothes. The room was dark, no decor and uninviting. There are roosters... read more
Business response:
Dear Elizabeth, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Dirty Room Big Blood stain on chair, also looked like a cat tore up the chair Drug deal going on in parking lot Most of the time no one at front desk, every door you need key to go through, TERRIBLE
Business response:
Dear Michael, Thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Not a winner The exterior appeared to be nice & clean, even the lobby area is pretty tidy but small. There's like 3 doors just to get into the place which is frustrating when you're bringing luggage in and kids. The halls and elevators were extremely dirty when we got in which was around 10:30pm. Our room was okay but there was a hole in the wall with a towel sticking out if it which was pretty gross to look at. We couldn't walk around the room much due to management coming to tell us the people below us were complaining in ... read more
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Don't stay here. Go somewhere else. Arrived via Uber to check in and found 14 police officers in parking lot. Checked in at desk. Given key card that didn't work to get thru hallway nor room. Front desk clerk just let me into room saying key card would be fixed in the morning. Was getting ready to go to sleep and someone pushed the door open to my room. I checked deadbolt, it wouldn't lock. I tried and room door could be pushed open from the hall. Went back to front desk clerk and requested new room that had functioning dead... read more
Los pasillos huele. Mal y está sucio la habitación si estaba limpia
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will ... read more
Frequently asked questions about Extended Stay America Select Suites - Boca Raton - Deerfield Beach
How is Extended Stay America Select Suites - Boca Raton - Deerfield Beach rated?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach has a 3.3 star rating with 1,909 reviews.
When is Extended Stay America Select Suites - Boca Raton - Deerfield Beach open?
Extended Stay America Select Suites - Boca Raton - Deerfield Beach is open now. It will close tomorrow at 12:00 a.m.