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Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is infested with roaches!!
Business response:
Dear Patricia,We are truly sorry about the pest issue you encountered during your stay. This is not the level of comfort we strive to provide for our guests, and we take this matter very seriously. We will address this with our team to take the necessary steps and ensure we maintain a clean and welcoming environment for all our guests. We appreciate you for bringing this matter to our attention. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedb... read more
The smell was definitely unique, and not in a good way. The TVs were broken in 2 of our 3 rooms. There was an oily brown residue on the floor, and basically all over one of the rooms. There was mold on the shower curtain and I am allergic to mold. There appeared to be urine spots on multiple areas of the room that were never mopped up. The area was scary. The shelves were broken in the bathroom and held up by blue tape. We couldn’t use the pull out bed because upon removing the cushion, there was cigarette ashes all over it.... read more
Business response:
Dear Sharon,We appreciate your kind words about our staff’s hospitality. However, we are truly sorry for the numerous issues you faced during your stay. The conditions you described are concerning, and we understand how distressing this must have been for you and your family. We take cleanliness and maintenance very seriously, and your feedback will be addressed with our team to ensure our rooms are thoroughly cleaned and inspected to meet the high standard our guests deserve. We will take the necessary steps to prevent such... read more
I didn’t like checkout had to be between 10 am and after so I can’t checkout earlier then 10am
Business response:
Dear Chris,Thank you for sharing your feedback with us. We are sorry for the inflexibility with our checkout policy. We understand how an earlier checkout would have been more accommodating for you. Your suggestion is appreciated, and we will take it into consideration for future enhancements. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience.Sincerely,Hotel Management
Not clean, no friendly service, place smells bad.. guy (front desk) with the chip brown nails rude as hell... do not come by here .. this is place no bueno.... nothing positive about this place.. elevator is questionable...
Business response:
Dear Joanna, Thank you for your feedback. We sincerely apologize for the issues you encountered, including cleanliness, unpleasant odors, and the service you received at the front desk. This is certainly not the experience we aim to provide, and we will be addressing these concerns with our team immediately. Your comments regarding the elevator are also noted. We appreciate your input and hope to have the chance to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management
Room was not clean
Business response:
Dear francisca, Thank you for your feedback. We sincerely apologize that the cleanliness of your room did not meet expectations during your stay. This is not the standard we strive for, and we will be addressing this issue with our housekeeping team to ensure improvements are made. We appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for a much better experience in the future.Sincerely,Hotel Management
Terrible Bad I called before booking and they said no security deposit get there and they ask for 109$ that place ain't worth 50 bucks it smelled awful of drugs in parking lot people drinking and sleeping in parking lot and the whole building stink awful
Business response:
Dear Hunter, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
The first thing that really got in my craw was the fact that the hotel's policy has the front desk charging a wopping $109 to my card for "incidentals" that we didn't use to begin with. This property was a complete dump. While the linens were clean, the property was run down, scratched up furniture and bathroom. I will NEVER stay there again! I guess you get what you pay for.
The roam was clean but had a weird smell. Has a kitchen, but you have to buy the pots and pans. Not provided. All the other hotels I have stayed in they were provided. The shower curtain doesn't stay in place. It falls right back into the center so water gets everywhere. They will also roaches in the bathroom. This was an urgent stay however I will go somewhere else next time I am out there.
Business response:
Dear Guest, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. We sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Please know that your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Your remarks are vital and will help us in improving the guest's expectations as we move ahead. Considering this a rare incide... read more
Horrible. Dirty, no lobby, staff seldom at the window in a tiny entrance. The elevator doesn’t work. Absolutely the worst place I have ever stayed.
Business response:
Dear Janet, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of all of our guests, so we are sorry for not meeting these expectations. Further, we regret that our front desk was not available at the hour of need, and we will discuss this so that this lapse in service is not repeated. Our technical team is already at work to fix the issues with the sudden breakdown of the elevator. We are sorry for your inconvenience. We hope you will consider giving us another chanc... read more
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.5 star rating with 1,137 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.