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Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
- Hotels
- Charleston, SC
About this business
Location details
7477 Northside Dr, Charleston, SC, 29420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We checked in at 10:46 because we were too tired to continue driving. We felt like we inconvenienced the front office person. We got to our room exhausted and an hour after realized the toilet didn’t work and we had no towels to shower with.
Business response:
Dear Jennifer, Thank you for sharing your experience. We are truly sorry for the challenges you faced upon arrival, especially after a long journey. It is disappointing to hear about the issues with your room, and we apologize for the inconvenience this caused. While we aim to provide a seamless and comfortable stay for every guest, we recognize that we fell short in this instance. Your feedback is important to us, and we are committed to addressing these concerns to ensure a better experience moving forward. We hope you wil... read more
It’s off Ashley phosphate so of course that’s the ratchet but we had women black women at that streaming and hollering it was giving drugs, which made me feel unsafe. Then my very last night there they were making so much noise in the hallway, but I think someone was moving. They even bumped my door a few times very hard. I guess you get what you pay for when you come here.
Business response:
Dear Aliyah, Thank you for sharing your feedback. We deeply regret that you felt unsafe during your stay, and we apologize for the noise disturbances that affected your comfort. Our goal is to provide a secure and peaceful environment for all guests, and we take your concerns seriously. Your feedback will be shared with the team to ensure improvements in guest experience. We appreciate you bringing this to our attention and hope to provide a better stay in the future. We are committed to prioritizing the comfort and satisfac... read more
Bring your wallet They charge you for everything including pots , pans dishes. For an extended stay. Really. Charge you 30 dollars a day for a pet another rip off.
Business response:
Thank you for your feedback, John. We regret that the charges did not meet your expectations. Our goal is to provide a comfortable and flexible stay, and certain fees help maintain the quality of service for all guests. Information about available amenities and associated costs is clearly listed on our website to ensure transparency. We appreciate your perspective and will take your concerns into consideration. We hope to have the opportunity to offer you a more satisfying experience in the future.Sincerely,Hotel Management
Not a great hotel, very basic and not up to ESA standards
Business response:
Dear Craig, Thank you for sharing your feedback with us. We are sorry that your stay did not fully meet your expectations, and we sincerely apologize for the inconveniences you experienced during your visit. Our front desk team is always here to help you. We hope to welcome you again to offer a more enjoyable and comfortable stay.Sincerely,Hotel Management
I arrived at the hotel and the only room they had available had a thousand cockroaches!!! It's not my fault that the room is dirty and there are no more available. I need my money back!
Business response:
Dear Rosalba, Thank you for bringing this to our attention. We take these matters very seriously and will ensure this is properly addressed.Sincerely,Hotel Management
Floors were filthy, missing trim, NOISY constantly setting off door alarm from going out emergency only door to smoke! Never again.
Business response:
Dear Marcella,We are truly sorry about the issues you faced during your stay. The condition of the room and the noise from the door alarms are certainly not the experience we want to provide. We will be addressing these concerns with our team to ensure that the necessary improvements are made. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.
How is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. rated?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. has a 3.3 star rating with 1,027 reviews.
When is Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. open?
Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd. is open now. It will close tomorrow at 12:00 a.m.