Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.

Business response:

Dear Transparent, It was a pleasure having you as our guest at Extended Stay America, and we thank you for sharing your review with other travelers. It's great to know you enjoyed your stay and that our property and service met all your expectations! Please revisit the area the next time you are in for another great experience. Sincerely,Hotel Management 

Business response:

Dear Bethany, Thank you for staying at our hotel. We are sorry for not meeting all of your expectations with our services, and, more importantly, you felt our staff was not responsive. Our team takes great pride in delivering outstanding customer service to each guest; therefore, we apologize this was not your experience. Your feedback is important to us, and we hope you will give us a second chance to make a better impression the next time you are in the area. Thanks again for being our guest. Sincerely,Hotel Management 

Business response:

Dear Juan, We pride ourselves on providing an exceptional stay for our guests, which means the world to us when we succeed. Knowing when our guests can enjoy everything about our hotel is always excellent. Our team is devoted to ensuring each guest feels at home and wants to return, and we appreciate your remarks about the staff. We hope to see you again at Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Totiana, We are delighted to know how much you loved our location! We constantly strive for excellence, so your feedback is especially nice to read. Thank you for choosing Extended Stay America and for taking the time to post your review. We value your business and hope to have the privilege of hosting you again. Thank you!Sincerely,Hotel Management