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Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
- Hotels
- Charlotte, NC
About this business
Location details
5830 Westpark Dr., Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I did not enjoy how the staff didn’t stay consistent to their policy.
Business response:
Thank you for reviewing your visit. We're sorry we did not communicate this properly at check-in, please accept our apologies. Your feedback has already been shared with our staff, and we will do our best to ensure your next stay is exceptional. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
This place was terrible. The hallway leading to the room had not been vacuumed, the floor in my room hadn't been vacuumed. There were crumbs on the counter. There was no blow dryer, no remote for TV, no glass for water, no coffee pot. I decided to take a shower and with the shower going there was standing water in the tub. Then there was no phone in the room to call the front desk. There was no feeling of safety on the property whatsoever.
Business response:
Elizabeth, we apologize for the inconvenience you had in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. Our guests often bring their personal items, so that's why our hair dryers and other items are available upon request at the front desk and complimentary. Also, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Cou... read more
Frequently asked questions about Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
How is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park rated?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park has a 3.3 star rating with 865 reviews.
When is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park open?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park is open now. It will close tomorrow at 12:00 a.m.