This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
- Hotels
- Charlotte, NC
About this business
Location details
5830 Westpark Dr., Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Floor of the first room was sticky. once I was able to get a coffee maker it blew out two plugs and the refrigerator. Then they moved me to another room. it had carpet but the carpet was still sticky. i woke up the next day and realized I had no coffee cups or cream and sugar. The good news is I didn't get bedbugs. Also, the girl working at the front desk was very nice and did all she could. Emma or Edde was her name. Good customer service. But she can't fix dirty or broken facilities.
Business response:
Thank you for your review. We sincerely apologize that both of your rooms were not serviced and cleaned to the level it should have been, and for the inconvenience it caused. We are working with our housekeeping and maintenance team to make sure corrective actions are taken. Kindly note, kitchenware for your suite is kept and available at the front desk upon request. On a positive note, we appreciate you liked the service provided by Emma or Edde. We value your comments and hope you will consider a return visit so we can mak... read more
There is nothibg to like. This is like a flop house. The smell of smoke is over powering. My clothes in my suitcase snell like smoke. Never been in a place like this.
Business response:
Thank you for being our guest. We are sorry for the issue you had. Please know we are a non-smoking hotel, but on a rare occasion some guests do not comply, and we truly apologize for this. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Not for me Unfortunately, given someone else’s room at check in. The TV did not work. The air was warm at best. Bed uncomfortable, trash everywhere outside the location and within the halls. Stayed in better for 70 dollars.
Business response:
Jordan, thank you for being our guest. We are sorry and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
I would not recommend this hotel and suggest it be deleted from your hotel lists. I did not feel secure in this hotel and departed the next day. The room options were limited even though I booked the reservation at least one week out and the second room offered was inhabitable. There was a large red stain on the carpet which did not look like kool-aid/fruit punch. The room I received was very basic for a suite-style accommodation. There weren't any hangers in the room. If I needed basic cutlery or any kitchen utensil, I had ... read more
Business response:
We are sorry for the unpleasant experience you had at our hotel and regret the inconvenience caused due to our accommodations. Your feedback regarding the cleanliness issue has been shared with the housekeeping team to be more diligent in their efforts so that we can improve our future guests’ stay. We also apologize you were unhappy with our kitchenware policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provi... read more
it was our expectation that the extended stay was a place with the kitchen and cooking equipped with pan, plate , bowl, ..... but to our surprise that was nothing at all in the kitchen. not even a cup or glass to get water. When we asked for them we were told that we should have asked for them at the check-in time. No coffee make, no cup, .... when we asked for coffee make and coffee bags, the response was sorry we don't have any more, all are taken already. We bough a frozen pizza and heat it up in the oven but when asked f... read more
Business response:
Thank you for being loyal to our brand. We are extremely sorry for all the issues you encountered and regret the lack of amenities you faced. Please be assured, your feedback has been shared with the appropriate team to restock the items so that our future guests’ do not experience a similar problem. Also, your comments have been shared with the maintenance as well as the housekeeping team to be more diligent in their efforts. Please consider giving us a chance in the future so we can provide you with the stay you should alw... read more
Needs Renovation Hotel needs renovation..no elevator...dishes were delivered to me incomplete and dirty with hair in the colander...the front desk staff were very friendly but this hotel needs alot of help ..I do not plan to return
Business response:
Herman, thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. We have also informed our housekeeping and the front desk team to be more diligent going ahead. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
The overall condition of the property was unkept, the room smelled of smoke, but was a smoke free environment. The front desk reception was good, ( Ebbi) was very helpful.
Business response:
We appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the smoke odor. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. On a positive note, we are pleased you liked the service delivered by Ebbi. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The worst stay ever Never again , the smell of marijuana and smoke in the hallways gave me a splitting headache , i do not recommend
We arrived to find out that the the room that I had reserved and paid for in advance was not available. The person at front desk was not helpful, unapologetic and had no recourse to offer. He was not even able to contact the manager directly, there was no night manager....it was all very frustrating after a long day of driving to arrive in this situation. I had to call Expedia client service to find out what could be done. It was completely unacceptable.
Business response:
Thank you for your recent stay and comments. Please accept our apologies for the issue you experienced at our front desk and regret not accommodating you this time. We apologize this was not handled correctly. We are taking measures to ensure the complete satisfaction of our valued guests going forward. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
How is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park rated?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park has a 3.3 star rating with 865 reviews.
When is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park open?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park is open now. It will close tomorrow at 12:00 a.m.