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Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
- Hotels
- Charlotte, NC
About this business
Location details
5830 Westpark Dr., Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sold my room Was disrecpected room was sold
Business response:
Leshaundra, thank you for your visit. We are glad to see that overall you had a good stay; however, we apologize for failing to meet some of your expectations. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I love everything about my room just wish it’s was move affordable in price range
Business response:
Thank you for being our guest at Extended Stay America. We're delighted to know you were impressed with your well-appointed room and that you had a pleasant time with us. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Dirty hallways, had weird smell in room. Broken kitchen cupboards.
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had issues during your stay, and we are working to avoid such mistakes going forward. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
The gentleman that check me in he was very nice. The woman who checked me out was not nice at all when I asked for a late check-out her response was no. And after me just standing there staring at her with no face expression she said I give you extra 30 minutes that's it. This hotel is not for a place for a man to take his family on a vacation. The bathroom fan cover was off and it look like the fan blades have not been cleaned in years. The hotel stinks and when we return back home we wash all our clothes to include the one... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Hotels Rep booked incorrect type of room needed I asked for a handicap room on the first floor because I have problems climbing stairs and my wife had eye surgery on the day of our stay. Your representative assured me we would be in a handicap room. This hotel has NO elevator, the room we got was on the 3rd floor, that room was already occupied and there were no signs on the stairs to direct us to a shortcut to the 3rd floor. The person at the front desk was helpful to get another room but it was still on the third floor. My... read more
Business response:
Richard, thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback highlights the areas we need to improve our game with, so it’s been discussed with the teams involved to ensure we deliver much better experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
I arrived to the property where I had reserved my room, only to be told that there were no Rooms available (Let's not forget that I had a room booked and reserved through Expedia). So the staff member sends me to another Extended Stay (a 15min drive in the opposite direction where I needed to go) where i arrive to be told that she DID NOT send me there (But she had forgot about my reservation email AND the written note with the New hotel address on it). I finally ger checked into my room to find out that its NOT the hotel ro... read more
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you and regret the inconvenience you faced due to the relocation process. Regarding the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
When I arrived to the hotel the lobby had a bad smell. On my way to the room i noticed another bad smell. I get to the room and it was dirty. The bed was not made there was an un made cot in the room. There were used towels in the bathroom and kitchen area. I went back to the front desk to tell them and demand a refund. The front desk worker Malik was not able to process the refund. He call the GM and the helpdesk and no body answered the phone to assist him. I had to wait 2 days in order to get my full refund
Business response:
We know a well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Please, be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
How is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park rated?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park has a 3.3 star rating with 878 reviews.
When is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park open?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park is open now. It will close tomorrow at 12:00 a.m.