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Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
- Hotels
- Charlotte, NC
About this business
Location details
5830 Westpark Dr., Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very clean, very quiet, staff did a excellent job in assisting me with all my needs, they all had a smile on their face, also they were very polite & kind. Plenty of parking, the property was very clean, the lawn & hedges were very nice & neat. I could not ask for a better hotel for my family & i to stay at. I definitely will be returned to this location in the near future. The room was very clean & spacious. Just a all around wonderful hotel to get a good nights rest, very peaceful and quiet.
Business response:
Thank you for selecting Extended Stay America for your needs. Delivering relaxing accommodations and excellent service is what we strive for, and we thank you for letting us know we could make this happen for you. It was a pleasure serving you, and we eagerly await to welcome you again on your return visit. Sincerely, Hotel Management
The room size was good. No cleaning service, no elevator and sofa beds in two of the rooms we rented were terrible.
Business response:
Harris, thank you for being our guest. Although you liked the spaciousness of your suite, we are sorry we missed meeting your expectations and regret the inconvenience it caused. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Not so much They didnt have a sofa bed in our first room like we had paid for where there was 5 of us, after 40mins they finally agreed to move us to a bigger room that had a sofa bed but the A/C was broken. The 1st room had the people before we stayed food in the refrigerator. The hallway to the next room smelt of marijuana and then dealt with cigarette smoke all night. There was about a 2in. Gap from the floor to the bottom of the room door so it let the smoke right in and you could hear everything and see lights until we ... read more
Business response:
Thank you for staying with us. We apologize for the odor and service issues you experienced during your stay. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next visit. We hope for an opportunity to make this up to you. Sincerely, Hotel Management
When I got there on Monday evening, I found attendant discussing her stuff with someone on phone. I didn’t mind that but then she just gave me sign of a minute and kept on talking. After about 5 minutes of that, she again waved at me asking me to wait further and went inside. Then she didn’t show up for 20 minutes. Those minutes hurt. I was up at 2 in the morning, took flight to CLT, attended office work, and then I had to wait for half an hour for simple check in. Afterwards, I asked for utensils. Her response was naah don’... read more
Business response:
Thank you for sharing your concerns with us. Please accept our apologies for the behavior one of our associates showcased during your stay. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We value your review and hope you will re-evaluate us on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
How is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park rated?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park has a 3.3 star rating with 878 reviews.
When is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park open?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park is open now. It will close tomorrow at 12:00 a.m.