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Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
- Hotels
- Charlotte, NC
About this business
Location details
5830 Westpark Dr., Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great stay Great place , home away from home . Great staff and service !
Business response:
Brooke, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed your stay with us. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The room was nice but the entire floor and room smelled like marijuana which made it difficult to manage.
Business response:
Dear Guest, thank you for staying with us and for sharing your feedback. We apologize for the smell of smoke you experienced throughout your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your comments and we hope to welcome you back in the future for a much more pleasant experience. Sincerely, Hotel Management
The property is rundown. There was altercations in the parking lot and hallway. Bug powder all around the room. Holes in walls. The room door was damaged and didn’t seem safe. Thank God I only stat 1night bc of an emergency but NEVER AGAIN! The room wasn’t cleaned properly. The carpet was disgustingl. The bed was clean though. I checked it throughly...
Business response:
Please accept our sincerest apologies as your stay was not a pleasant one and truly regret the issues you encountered. Rest assured, your feedback has been shared with the appropriate team members so that we can prevent these issues from happening again. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Disappointed Not what I expected at all for the name extended stay. The location was good, the service was good. The overall hotel not! No elevators, but you'll get past that, just dont have a bunch to bring in like me. Im assuming the paint or carpet, maybe both need to be replaced, because it smelt like a fresh smoked cigarette. The pullout which is why I left, I let my nephew take the bed, and slept at a friends house. They need to throw the mattress away, I dont why you would even have that in the hotel still. Just terri... read more
Business response:
Sean, thank you for being loyal to our brand. We are sorry for the discomfort you had with the mattress and regret the cleanliness issue you encountered. Your feedback has been shared with the housekeeping team to be more diligent in their efforts so that no future guests encounter a similar issue. Also, we wish we would have known about these problems as we would have done our best to ensure you are comfortable. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely,... read more
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Courtney, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Smokey Joe When I arrived, I was assigned a "non-smoking" room which smelled decidedly of smoke. I was given another room, which smelled more of air freshener. I stayed there, but my clothes smelled of smoke for the next two days. The rest of the stay was satisfactory.
Business response:
Thank you for the feedback. It’s a pleasure knowing your visit with us was an enjoyable one. However, we apologize that your smoke smell in the initial room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
How is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park rated?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park has a 3.3 star rating with 878 reviews.
When is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park open?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park is open now. It will close tomorrow at 12:00 a.m.