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Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
- Hotels
- Charlotte, NC
About this business
Location details
5830 Westpark Dr., Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The gentleman that check me in he was very nice. The woman who checked me out was not nice at all when I asked for a late check-out her response was no. And after me just standing there staring at her with no face expression she said I give you extra 30 minutes that's it. This hotel is not for a place for a man to take his family on a vacation. The bathroom fan cover was off and it look like the fan blades have not been cleaned in years. The hotel stinks and when we return back home we wash all our clothes to include the one... read more
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to serve you better in the future and hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Hotels Rep booked incorrect type of room needed I asked for a handicap room on the first floor because I have problems climbing stairs and my wife had eye surgery on the day of our stay. Your representative assured me we would be in a handicap room. This hotel has NO elevator, the room we got was on the 3rd floor, that room was already occupied and there were no signs on the stairs to direct us to a shortcut to the 3rd floor. The person at the front desk was helpful to get another room but it was still on the third floor. My... read more
Business response:
Richard, thank you for being our guest. Although our goal is to try and deliver guests with a clean and comfortable stay, we apologize this wasn’t you experience. Your feedback highlights the areas we need to improve our game with, so it’s been discussed with the teams involved to ensure we deliver much better experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
I arrived to the property where I had reserved my room, only to be told that there were no Rooms available (Let's not forget that I had a room booked and reserved through Expedia). So the staff member sends me to another Extended Stay (a 15min drive in the opposite direction where I needed to go) where i arrive to be told that she DID NOT send me there (But she had forgot about my reservation email AND the written note with the New hotel address on it). I finally ger checked into my room to find out that its NOT the hotel ro... read more
Business response:
Thank you for being our guest. We are sorry we were unable to accommodate you and regret the inconvenience you faced due to the relocation process. Regarding the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
When I arrived to the hotel the lobby had a bad smell. On my way to the room i noticed another bad smell. I get to the room and it was dirty. The bed was not made there was an un made cot in the room. There were used towels in the bathroom and kitchen area. I went back to the front desk to tell them and demand a refund. The front desk worker Malik was not able to process the refund. He call the GM and the helpdesk and no body answered the phone to assist him. I had to wait 2 days in order to get my full refund
Business response:
We know a well-maintained room sets up the tone for an excellent stay, but we apologize as this wasn’t your experience. Please, be assured we take the cleanliness of our rooms very seriously so your feedback is shared and remedial steps within our housekeeping department are underway to ensure this issue does not happen again. Please consider giving us another chance to showcase you our improved side. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The room was nice but the entire floor and room smelled like marijuana which made it difficult to manage.
Business response:
Dear Guest, thank you for staying with us and for sharing your feedback. We apologize for the smell of smoke you experienced throughout your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your comments and we hope to welcome you back in the future for a much more pleasant experience. Sincerely, Hotel Management
The property is rundown. There was altercations in the parking lot and hallway. Bug powder all around the room. Holes in walls. The room door was damaged and didn’t seem safe. Thank God I only stat 1night bc of an emergency but NEVER AGAIN! The room wasn’t cleaned properly. The carpet was disgustingl. The bed was clean though. I checked it throughly...
Business response:
Please accept our sincerest apologies as your stay was not a pleasant one and truly regret the issues you encountered. Rest assured, your feedback has been shared with the appropriate team members so that we can prevent these issues from happening again. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Disappointed Not what I expected at all for the name extended stay. The location was good, the service was good. The overall hotel not! No elevators, but you'll get past that, just dont have a bunch to bring in like me. Im assuming the paint or carpet, maybe both need to be replaced, because it smelt like a fresh smoked cigarette. The pullout which is why I left, I let my nephew take the bed, and slept at a friends house. They need to throw the mattress away, I dont why you would even have that in the hotel still. Just terri... read more
Business response:
Sean, thank you for being loyal to our brand. We are sorry for the discomfort you had with the mattress and regret the cleanliness issue you encountered. Your feedback has been shared with the housekeeping team to be more diligent in their efforts so that no future guests encounter a similar issue. Also, we wish we would have known about these problems as we would have done our best to ensure you are comfortable. Once more, we apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely,... read more
Frequently asked questions about Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park
How is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park rated?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park has a 3.3 star rating with 865 reviews.
When is Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park open?
Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park is open now. It will close tomorrow at 12:00 a.m.