Extended Stay America Select Suites - Charlotte - Tyvola Rd. - Executive Park

Anonymous 

on Expedia

5 years ago

No one at check in when I arrived at 10 PM. I had to use a house phone to call someone to check me in. Then after swiping my credit card they said they had no room available. Night manager kept going on about how I had made the reservation through an "outside system" like this was my fault and then bragging on how he was going to upgrade me to a better room. The room was a dump. 

Rhonda 

on Expedia

5 years ago

I will never go to another Extended Stay hotel again... The service there was very poor. The room was not cleaned while I was gone and I was told the housekeeper only clean the rooms once a week. That is totally unacceptable and unsanitary. I’ve never had a problem with any hotel in the past. I will Not recommend this place to anybody. 

Anonymous 

on Expedia

5 years ago

There was nothing I liked about this property at all it was absolutely terrible just disgusting 

Anonymous 

on Expedia

5 years ago

Floor of the first room was sticky. once I was able to get a coffee maker it blew out two plugs and the refrigerator. Then they moved me to another room. it had carpet but the carpet was still sticky. i woke up the next day and realized I had no coffee cups or cream and sugar. The good news is I didn't get bedbugs. Also, the girl working at the front desk was very nice and did all she could. Emma or Edde was her name. Good customer service. But she can't fix dirty or broken facilities. 

Anonymous 

on Expedia

5 years ago

There is nothibg to like. This is like a flop house. The smell of smoke is over powering. My clothes in my suitcase snell like smoke. Never been in a place like this. 

Jordan 

on Expedia

5 years ago

Not for me Unfortunately, given someone else’s room at check in. The TV did not work. The air was warm at best. Bed uncomfortable, trash everywhere outside the location and within the halls. Stayed in better for 70 dollars. 

Anonymous 

on Expedia

5 years ago

I would not recommend this hotel and suggest it be deleted from your hotel lists. I did not feel secure in this hotel and departed the next day. The room options were limited even though I booked the reservation at least one week out and the second room offered was inhabitable. There was a large red stain on the carpet which did not look like kool-aid/fruit punch. The room I received was very basic for a suite-style accommodation. There weren't any hangers in the room. If I needed basic cutlery or any kitchen utensil, I had ... read more

Anonymous 

on Expedia

5 years ago

it was our expectation that the extended stay was a place with the kitchen and cooking equipped with pan, plate , bowl, ..... but to our surprise that was nothing at all in the kitchen. not even a cup or glass to get water. When we asked for them we were told that we should have asked for them at the check-in time. No coffee make, no cup, .... when we asked for coffee make and coffee bags, the response was sorry we don't have any more, all are taken already. We bough a frozen pizza and heat it up in the oven but when asked f... read more