Extended Stay America Select Suites - Chattanooga - Airport

Business response:

Dear Guest, Thank you for your feedback regarding your recent stay at Extended Stay America. We are pleased to know that you found our location convenient. Your satisfaction is important to us, and we strive to provide a comfortable experience for all our guests. We look forward to welcoming you back on your next visit. Sincerely, Hotel Management 

Business response:

Dear Guest, We're really sorry to hear about your experience. This is certainly not the standard we aim for, and we appreciate you bringing it to our attention. We will work with our housekeeping team to address these concerns and ensure a more comfortable environment for future guests. Thank you for your feedback.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and sharing your rating. We’re glad you found value in your stay and appreciate your honest feedback. We’re always looking for ways to improve, and insights like yours help us enhance the guest experience. It was our pleasure to host you at Extended Stay America, and we look forward to seeing you soon.Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for providing your feedback. We sincerely apologize for the unsatisfactory experience you encountered during your stay. Ensuring cleanliness and guest comfort are our highest priorities, and we take your concerns very seriously. Please be assured that we will address the cleanliness issues with our housekeeping team. Additionally, we recognize the challenges you faced due to insufficient staff at the front desk and difficulties in locating our address. Your feedback is invaluable to us, and we are commi... read more