Extended Stay America Select Suites - Chattanooga - Airport

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Michael, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are glad you had a nice time here and that you liked your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Amanda, thank you for sharing your experience. We are sorry our staff was not as welcoming as they should have been, and we apologize for the inconvenience you experienced. Although we provide training for all associates, we will redouble our efforts. We understand the frustration and truly hope you all will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Patty, we appreciate you choosing to stay at Extended Stay America. It is good to know you liked your well-equipped room, but we are sorry for your disappointment with the breakfast we serve. We will certainly share your feedback with the appropriate team regarding food and beverage selections at our hotel. We hope you will give us another opportunity to serve you again. Sincerely, Hotel Management 

Business response:

Terru, thanks for reviewing your stay at Extended Stay America. We’re delighted to know you loved our well-kept property and that our location was ideal for your needs. On behalf of everyone here, we invite you to stay with us again the next time you visit Chattanooga. Sincerely, Hotel Management 

Business response:

Hailey, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Don, thank you for the glowing feedback of Extended Stay America. We are thrilled to know you loved the excellent service provided by our courteous associates and that you had a perfect stay here. Your compliments will be shared with the entire team, and we look forward to hosting you again soon. Sincerely, Hotel Management