Extended Stay America Select Suites - Chattanooga - Airport

Business response:

Haley, thanks for the kind review of Extended Stay America and recommending us to others. We are thrilled to know you had an excellent stay with us. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Jeffery, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. ​Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We’re glad to know you were pleased with our affordable price and that you liked your well-maintained room. However, we’re sorry for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We regret this was not explained to you at the time of your arrival. We hope you will consider a return visit so we can... read more

Business response:

Thank you for taking the time to comment on your visit. We are happy to know you were pleased overall, but we apologize for the housekeeping issues you experienced. We've shared your comments with the team to identify where we fell short so the problems can be corrected. We hope you will come back soon so we can demonstrate our dedication to our guests. We look forward to seeing you again. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay. We apologize for the inattentive service you received from our staff and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your concerns with our team to remind them our main goal is to provide outstanding customer care to our guests. We will also share your feedback with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We’re sorry for the unpleasant experience and hope you... read more

Business response:

Thank you for posting a review of your stay. We’re glad to know you had a peaceful time with us and that our location was ideal for your needs. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Steve, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you loved you well-kept suite and were impressed with our courteous associates. Your feedback with regards to the stopper for the bathtub has been discussed with the concerned team so that corrective measure can be taken. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management