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Extended Stay America Select Suites - Chattanooga - Airport
- Hotels
- Chattanooga, TN
About this business
Extended Stay America Hotel Chattanooga - Airport is located at 6240 Airpark Dr, Chattanooga, TN. This location is in the Hickory Valley - Hamilton Place neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
6240 Airpark Dr., Chattanooga, TN, 37421, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Michael, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
Hotel is Ok, People around not too much I'll start off with the hotel, first room smelled like smoke even though it was a smoke free room telling me that the hotel or staff doesn't really follow up if they smell smoke after a guest has left. Also two of the lights in the room didn't work, the toilet seat moved around as if it were two seconds away from breaking but other than that it was ok. The staff was more than happy with switching our room considering it still smelled like smoke, so that was nice. Other than that the pe... read more
Business response:
Michael, thank you for your review. Although you liked our location, we apologize for not meeting some of your expectations and for the issues you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
The first and last time I'm staying here. Granted, this was my first time staying at an Extended stay. So maybe it's normal for them not to have soap and shampoo in the bathroom provided. But not having washcloths or an ice machine? I was able to obtain washcloths from the attendant but the room had a full refrigerator but it had no ice maker? All it had was a single tray to make ice cubes and two of the pods leaked. There was no other ice machine or vending machine on site. I carry a cooler with me so each day I had to buy... read more
Business response:
John, we apologize our facilities were not up to your expectations and the inconvenience these caused. We can assure you that what you experienced is not acceptable, and we will be reviewing our guidelines to provide an improved experience for every guest entering our doors. Please know, as we have the full-size refrigerator which includes ice trays for your convenience, we do not have ice machines on our property. Toiletries are available and complimentary at the front desk at any time. We regret and hope to have a future o... read more
Business response:
Brandy, thank you for being our guest. It was a pleasure hosting you at Extended Stay America. We appreciate you sharing your nice rating and hope to see you again soon. Sincerely, Hotel Management
PEOPLE WERE KNOCKING ON MY DOOR ALL NIGHT, BALLS OF HAIR WERE ON MY BLANKET AND SHEETS, TRIMMING ALONG COUNTERS WAS COMING UNDONE
Business response:
Thank you for your review. We apologize for the noise and cleanliness issues you encountered while you were here. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Business response:
Michael, thank you for your rating. Although your overall visit was pleasant, we are sorry if any inconvenience was experienced while here. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
friendly We loved the colors and the area. Quiet and friendly
Business response:
Nadine, we are pleased to know how much you enjoyed your stay at Extended Stay America. Our entire staff works hard to meet and exceed our guests' expectations, and we are happy we accomplished this during your stay. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Beware deposits We made this reservation for someone who needed to sleep while on a short layover from greyhound and Chose the location for its convenience. Unfortunately when checking in staff required a $100 deposit. When you make a reservation online with a credit card, there should be no reason an additional deposit outside of a credit card reservation be made. We certainly could not recommend making a reservation here unless you have an additional $100 for them to hold on to during your stay. This is an out of date or c... read more
Business response:
Thank you for your feedback. We're sorry our team did not provide you with a clear explanation of the charges during the check-in process. The $100 is a temporary hold to cover any incidentals, in the event you incurred any during your stay. If no incidental charges were incurred, the hold is released and becomes available again in your personal account. This process may take up to one week; however, most banks will release the hold as quickly as a few days after your checkout. Thank you, and we hope to see you again soon. ... read more
Frequently asked questions about Extended Stay America Select Suites - Chattanooga - Airport
How is Extended Stay America Select Suites - Chattanooga - Airport rated?
Extended Stay America Select Suites - Chattanooga - Airport has a 4.1 star rating with 941 reviews.
When is Extended Stay America Select Suites - Chattanooga - Airport open?
Extended Stay America Select Suites - Chattanooga - Airport is open now. It will close tomorrow at 12:00 a.m.