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Extended Stay America Select Suites - Chattanooga - Airport
- Hotels
- Chattanooga, TN
About this business
Extended Stay America Hotel Chattanooga - Airport is located at 6240 Airpark Dr, Chattanooga, TN. This location is in the Hickory Valley - Hamilton Place neighborhood. This business specializes in Hotels & Motels and Other Lodging.
Location details
6240 Airpark Dr., Chattanooga, TN, 37421, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I waited 10 minutes at the front desk before anyone showed up to check me in. Then when I got to my room it smelled of stale cigarettes/ smoke although it was a non smoking room. The kitchen area was very outdated and other people that were also staying there were very loud and up at all hours of the night.
Business response:
Thank you for reviewing your stay. We are sorry for the service issue you encountered in your room and regret your non-smoking room had a smoke odor. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell and also to thoroughly inspect the suite before accommodating to our guests. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The property was worth the money. Good location. Great amenities. The office closed at 11 pm, and I didn’t arrive until 2 am. Someone was there to help me checkin and get settled after my 12 hour drive. Only thing I noticed was there was someone’s Hair all over the walls of the shower, so apparently it was not thoroughly cleaned after the last occupant. At this point, I was too tired to care. Breakfast stopped at 9 am. Parking was convenient. I’d stay here again.
Business response:
Eicharie, thank you for reviewing your stay at Extended Stay America. We're glad to know you were pleased with the service provided by our front desk associates and that you found us to be at a fair price. However, we're sorry for the cleanliness issues you encountered in your room. We have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Jason, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
It was very nice and so was the staff. Would use this location again when staying in Chattanooga Tn. Very close to a shopping mall and the airport.
Business response:
Thank you for staying with us and for your wonderful feedback. We are thrilled that you loved our location as well as our courteous associates. It is encouraging to receive comments like yours that let us know we are meeting our goal of service excellence. Thank you again for choosing Extended Stay America. We hope to you have stayed with us again! Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Nice enough room for the price. Secluded locale but very near a lot.
Business response:
Frank, thank you for taking the time to review your stay at Extended Stay America. We're glad to know you liked your spacious room and that you were pleased with our affordable rates. We appreciate your feedback and look forward to your next visit! Sincerely, Hotel Management
The door was broken
Business response:
Thank you for your review. We're sorry for the inconvenience you mentioned. Please be assured that we have discussed your feedback with our maintenance team, and we're working with them to fix the problem immediately. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Nice for what I paid for The room was good for what it was in pricing. The striping around the kitchen area was hanging when I checked in, a picture in the room was nice except for part of the glass being broken out from it, and the sheets had a yellowish tinge stain to them. Despite these things, the bed was comfortable, the location was excellent and there was not any disturbances like I read in other reviews. The front desk staff was always helpful and cheerful.
Business response:
Patricia, thank you for sharing your experience of Extended Stay America. We are glad to know you enjoyed our location and also appreciated our front desk associates. We appreciate your business and look forward to your return visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest and for rating your experience. We regret to have missed the opportunity to provide you with a perfect stay. Please give us another chance to prove that we are committed to providing excellent guest experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chattanooga - Airport
How is Extended Stay America Select Suites - Chattanooga - Airport rated?
Extended Stay America Select Suites - Chattanooga - Airport has a 4.1 star rating with 941 reviews.
When is Extended Stay America Select Suites - Chattanooga - Airport open?
Extended Stay America Select Suites - Chattanooga - Airport is open now. It will close tomorrow at 12:00 a.m.