Extended Stay America Select Suites - Chattanooga - Airport

Business response:

Thank you for posting a review of your stay. We apologize for the inattentive service you received from our staff and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your concerns with our team to remind them our main goal is to provide outstanding customer care to our guests. We will also share your feedback with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We’re sorry for the unpleasant experience and hope you... read more

Business response:

Thank you for posting a review of your stay. We’re glad to know you had a peaceful time with us and that our location was ideal for your needs. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Steve, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you loved you well-kept suite and were impressed with our courteous associates. Your feedback with regards to the stopper for the bathtub has been discussed with the concerned team so that corrective measure can be taken. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dan, thank you for being our guest at Extended Stay America. We are glad to know you had a wonderful stay with us. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Michael, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management