Extended Stay America Select Suites - Chattanooga - Airport

Business response:

We appreciate you taking the time to share your kind rating with fellow travelers online. Thank you for choosing us, and we hope to see you again at Extended Stay America - Chattanooga - Airport. Sincerely, General Manager 

Business response:

Steve, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Chattanooga - Airport. Sincerely, General Manager 

Business response:

Thank you for being our guest and for sharing your feedback. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to welcome you back in the future. Sincerely, General Manager 

Business response:

Donna, Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, General Manager 

Business response:

Thank you for choosing Extended Stay America - Chattanooga – Airport. We appreciate you giving us a fantastic score and are thrilled to know you enjoyed every aspect of your stay with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, General Manager 

Business response:

I appreciate you taking the time to write a review of your experience with us. The situation that you described is unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am talking with my front desk and retraining them on how to handle situations like yours. We will also make sure rooms are inspected thoroughly and that our contractor treats the room. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your ex... read more

Business response:

Thank you for taking the time to share your experience. I am glad to see you enjoyed our affordable rates and that you received excellent customer service from our staff. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. 

Business response:

Thank you for sharing your experience. I am pleased to read your positive comments regarding our facilities and how comfortable you were in your room. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.