Extended Stay America Select Suites - Chattanooga - Airport

Business response:

Tyrus, thank you for choosing Extended Stay America for your stay. We are delighted to know you were impressed with your well-appointed room and that you enjoyed the excellent service provided by our staff. We will be sure to share your compliments with our entire team for a job well done! On behalf of everyone here, we invite you to stay with us again the next time you visit this area. Sincerely, Hotel Management 

Business response:

Jessica, thank you for being our guest at Extended Stay America. We appreciate your rating and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management 

Business response:

Thank you for being a guest at our hotel. we are pleased to know you and your boyfriend had a pleasant visit and were impressed with the service provided by our staff. However, we are sorry for the issues you had with the HVAC unit in the room. Our maintenance team has been notified to ensure the issue is corrected. Thanks again for staying with us, and please come back soon! Sincerely, Hotel Management 

Business response:

We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Corderro, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for the wonderful review of your stay at Extended Stay America. It’s a pleasure knowing you loved our excellent service and the value we offer. We value your observation in regard to the cleanliness and have shared it with my housekeeping team to take corrective actions. We hope to have the opportunity of welcoming you back soon. Sincerely, Hotel Management 

Business response:

Amanda, we appreciate your wonderful comments and are happy to read you enjoyed your stay at Extended Stay America. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience. Our entire team will be happy to know you praised them for their efforts. We hope you’ll make us your home away from home in the near future. Sincerely, Hotel Management 

Business response:

Robert, we appreciate your five-star rating and thanks for being our guest at Extended Stay America. We are glad to see you enjoyed your stay and hope to see you again on your next trip to this area. Sincerely, Hotel Management 

Business response:

Arun, thank you for your rating. We want every guest to have a pleasant experience, but we are sorry we fell short in making this happen for you. We hope to have another chance so we can deliver you a much better experience. Sincerely, General Manager