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Extended Stay America Select Suites - Chicago - Darien
- Hotels
- Darien, IL
About this business
Location details
2345 Sokol Ct., Darien, IL, 60561, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BAD, BAD, BAD Took for ever to check in , got a non smoking room when I finally got in to the room the smell of cigarette was so strong that I almost threw up, then immediately requested another room she offered to spray the room with something to eliminate the odor so I could keep the room which I refused, while I was complaining another person came complaining with the same problem I finally got another room and it was ok at least that one didn't smell. ....this motel should be for smokers only people don't care about the ... read more
Not clean nor comfortable The room was filthy , mold and scum all over the toilet , spider webs in the corners , the kitchen sink has human hair in the drain . The paint was peeling and had water damage in the windows .
Business response:
Thank you for your recent review of your stay. I am sorry to hear that your room was not properly cleaned and the bathroom ceiling was not up to standards. To ensure that a situation like yours doesn't happen again, I will double check all rooms to ensure proper cleanliness and necessary repairs are complete. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Ok to stay for cheap price Didn't hv room ready at check in. No shampoo in bath said they were out. Smoke detector hanging from ceiling. Wouldn't stay again
Getting a smoking room is going to happen We read in the reviews that you would get a room that smelled of smoke even though we selected a non smoking room. This was also true for us. We even found that someone had put a plastic shopping bag over the smoke detector. I complained but they said they couldn't give me another room but could lend us a room ionizer for a bit. Later in the evening, I passed through the lobby and overheard another front desk clerk on the phone apologizing to another guest about the smoke smell in th... read more
Nice exterior. Knew what we were getting into as soon as I saw dirty carpet in lobby and disheveled look of check in clerk and desk. HallwAy smelled like cigarettes and room stunk. No open rooms in area do had to stay. Was very happy to wake up and leave.
Business response:
The feedback provided in your review is much appreciated. We are so disappointed that you were not satisfied with your stay. Please accept my apology. We have discussed your comments with our staff, and we are working diligently to ensure all areas of the hotel are looking and smelling fresh. Thank you very much for bringing this to our attention. We hope we have the opportunity to see you again in the future and show you the positive strides that we have taken.
AWFUL!! My fiance and I drove in from Michigan and booked a room there prior to us arriving because it was near where we needed to be and we only had to stay on night. When we got there at 230a, they had ONE person running the front desk and she was the HOUSEKEEPER! All she kept saying was that she had no more rooms. 20mins later she finally said that she had one available to clean but it was a down grade from what we originally booked and it would take 30 mins to clean. My fiance took it because it was nearing 3a and he had... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that your room was not ready upon your arrival. In response to your feedback, I am working with our housekeeping staff to ensure this does not occur in the future. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations in the future.
Won't stay there again The room was stuffy, the bed uncomfortable. The staff behaved as though we were intruding. I was glad to leave and won't stay again. Not at all as advertised.
Business response:
Thank you for reviewing our hotel. I am sorry that you found your room to be stuffy and your bed to be uncomfortable. As well, I apologize that our staff did not attend to your needs in a professional manner. I will be meeting with our staff to review your comments to ensure this issues are not repeated in the future. We continually work to improve our hotel, so we really appreciate your feedback. We hope you will stay at our hotel, or any of our other brand locations in the future.
HOTEL HAD BED BUGS!!!!!
Frequently asked questions about Extended Stay America Select Suites - Chicago - Darien
How is Extended Stay America Select Suites - Chicago - Darien rated?
Extended Stay America Select Suites - Chicago - Darien has a 3.7 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Darien open?
Extended Stay America Select Suites - Chicago - Darien is open now. It will close tomorrow at 12:00 a.m.