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Extended Stay America Select Suites - Chicago - Darien
- Hotels
- Darien, IL
About this business
Location details
2345 Sokol Ct., Darien, IL, 60561, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting I wouldn’t stay again. The place is old and dirty and stain on the sheets and you can tell when housekeeping did not change to new sheets or pillow covers because my entire body and face start to break out with tiny bumps all over and started to itch. I wasn’t sure what happen that Tuesday night in Chicago all the hotels were sold out so I had no choice and with only room left at 2am! This is the worst place and I never pay anything under 100$ but if all hotel is sold out you just do what you gotta do. But this is... read more
Business response:
Ling, it was disappointing to read your comments concerning your stay at our hotel. Delivering great hospitality and a well-appointed room has been our aim, and we apologize for having failed in this attempt. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
So the room was clean enough which is why we stated the scheduled two nights. The hotel itself seems dark and more then just a tad “shady” with some of the guest we saw. Our kitchen wasn’t stocked with dishes, silverware, toaster though I could call down and get that stuff supposedly. The drawer was busted in the kitchen and the room had a weird odor. The walls seemed to shake from time to time like there was a large washer or dryer going shaking everything. Breakfast? They really shouldn’t be allowed to say they serve break... read more
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced in your room. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope you will reconsider giving us another opportunity to prove ourselves. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
How they over price I booked at 67 dollar room and I came in and they rung my car up for 97 dollars
Business response:
Thanks for the feedback. We are sorry for the billing issue you experienced during your stay and regret the inconvenience this is causing you. With regard to the extra charges on your card, please feel free to communicate with us out at our front desk as they will be happy to review the charges. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
A mistake in my reservation was not corrected by hotel. Will not use Expedia or this location again
Business response:
Thank you for taking time to fill out the online survey about your stay. We cannot speak on behalf of the agent that assisted with your reservation, but we are very sorry for the inaccurate booking. We hope you will give us an opportunity to make it up to you on a future stay. We are positive you will leave with a more favorable impression. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
i was not happy that i was charged for a damage to a window that was previously there. i also booked a non smoking room which is what i got but i got charged for my room smelling like smoke.
Business response:
Please accept our sincere apologies for the unfortunate incident and regret that our associates weren’t able to handle the situation to your satisfaction. We assure you we are investigating the issues you mentioned and will discuss this with our team, so we handle any such incident diligently. Please consider this an isolated incident and we hope you will give us another chance to show you our true hospitality. Sincerely, Hotel Management
Business response:
Heather, thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Darien
How is Extended Stay America Select Suites - Chicago - Darien rated?
Extended Stay America Select Suites - Chicago - Darien has a 3.7 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Darien open?
Extended Stay America Select Suites - Chicago - Darien is open now. It will close tomorrow at 12:00 a.m.