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Extended Stay America Select Suites - Chicago - Darien
- Hotels
- Darien, IL
About this business
Location details
2345 Sokol Ct., Darien, IL, 60561, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We were assigned a smoking room, and were told by the staff thats the only room availble. by default you should assigned non-smoking room to guests unless requested. the shower didn't work. the hallway and elevators smelled like a jungle.
Business response:
We are sorry for the poor service you received and for the cleanliness issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
When I started up the elevator to get to my room, it smelled like a nursing home. When i walked into my room, i almost fell over from the horrible smell. Musty, dirty carpet, maybe used to he a smoking room? I dont know, but it was awful! I thought the elevator smelled? This room was straight up nursing home smell. 3 out of 4 lamps didnt work and the bed, pillows and linens were extremely uncomfortable. I stayed 2 days, and am not one to go to the front desk to complain, so i just toughed it out. I recieved this email to rev... read more
Business response:
Julie, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Not happy and no one cares We arrived at the hotel at 4:30 check in was at 3 and the manager said our room was not ready so they put us in king with a pull out instead of non smoking two fulls bed for three people. Our replacement was a smoking room which reeked of smoke and there was no way any of could have managed. When I called she was annoyed wanting us to come back down with all our stuff I mad her meet us. While the room was non smoking the pull out bed was awful. My poor sister had such a stiff back from the bar in h... read more
Business response:
Shelby, we apologize for the inconvenience caused to you while you were here and that we couldn’t fulfill our promise of providing you with a comfortable stay due to the room you booked not being available and the housekeeping and bedding issue you experienced the other room. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to restore your trust in us in the near future. Sincerely, Hotel M... read more
My reservation was non existent when I got there. The front desk later could care less about my reservation. She said she was booked. I ended up with a smoking room (I don’t smoke) for two days and it was never cleaned. NEVER again!!!
Business response:
Yessie, thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and that our staff didn't inform you about our housekeeping policy. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Our housekeeping service is designed for a home-like stay offering guests minimal intrusion, but we are happy to offer it on a daily basis to you at a minimal fee. Please give us a chance to restore your trust i... read more
Power went out and was left to sleep in car for three and a half hours. No attempt to let us know what was going on. Would like money back horrible experience. Why did I even pay for a hotel if I ended up just sleeping in my own vehicle.
Business response:
We are very sorry your experience with us did not live up to your expectations because of the unexpected power outage. We regret the inconveniences you experienced due to an external situation that affected our hotel. We understand your frustrations and the discomfort this caused. Thank you for being our guest during this challenging situation. We would love for you to return for a much better experience. Sincerely, Hotel Management
Omg I wouldn’t know where to start. Very disappointed.
Business response:
Elizabeth, please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Business response:
Joseph, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Darien
How is Extended Stay America Select Suites - Chicago - Darien rated?
Extended Stay America Select Suites - Chicago - Darien has a 3.7 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Darien open?
Extended Stay America Select Suites - Chicago - Darien is open now. It will close tomorrow at 12:00 a.m.