This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - Darien
- Hotels
- Darien, IL
About this business
Location details
2345 Sokol Ct., Darien, IL, 60561, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Microwave n fridge were gross 1 towel no soap people up front were so
Business response:
Please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
ugh i chose this place because it was located within a few miles of a funeral that i was attending. had what i thought was a sewer smell since i always bring my own cover to sleep with i found the source of the odor on the morning of my check out.the hotels blanket was pulled down in the corner a little bit and there was a "smear" of ????ill let you figure it out.don't know why housekeeping didn't change the bedding after the last guest as they had to have saw the "mark" glad that was my last day there
Business response:
Thank you for your feedback. Although you liked our location and that service provided by our Front Desk associates, we are truly sorry your room was not in the spotless condition it should have been when you arrived. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Our staff is 100% committed to providing fresh, clean accommodations for all of our guests, and we're sorry this was not the case for you. We are already taking steps to ensure oversights such as this do not happ... read more
Disappointed! very disappointed as when booked online it said it included breakfast, and then come to find out, it was "a grab and go breakfast." That really is NOT breakfast included- so should not be advertising that! Our room was non-smoking, however we smelled smoke coming in from the bathroom ceiling vent! Sat AM when we left our hotel room, in the hallway directly outside our room, there was the strong odor of marijuana in the hallway! Also, during the night hours of Sun AM, there was knocking on nearby hall doors 3x d... read more
Business response:
Lori, w e were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Bugs crawling on ceiling & lamp shade....
Business response:
We truly apologize for the less than expected stay you had and for the inconvenience you encountered with our cleanliness. Your feedback has been shared with our Executive Housekeeper, and steps are being taken to ensure that this does not happen again. We hope you will give us another opportunity to deliver the service and hospitality you deserve. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are disappointed to know you had an unpleasant experience. We hope you will consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, General Manager
not what I was expecting Good Hotel for a longer stay with great options like Fridge, Stove, and Microwave. But was told it offered breakfast and it did but only offered small muffins, coffee, and granola bars. Not a full breakfast. Also was looking for a non smoking room but got a room that smelled like smoke and had ashtrays.
Business response:
Michael, we apologize for the smoke smell you encountered in your room and that it compromised your experience. We are also sorryyou were not happy with the breakfast choices. Your comments will be shared with the appropriate teams in an effort to improve our facilities and service moving forward. We hope you will give us another chance to provide a better hospitality. Sincerely, General Manager
Too many issues Not a good experience! We arrived at 2:30 and asked to come back at 3 as room not ready. We did as asked and given a smoking room(on reservation asked for non smoking). In a hurry for appointment so dropped off luggage in room and went on. When we returned later we found the room had broken outlet in the bathroom, turning on lights turned off other outlets, burned holes in rug, bedskirt and vanity. Big 10" x 8" hole punched out of wall had been repaired/repainted hastily at some point but since caved- in. Sta... read more
Business response:
Thank you for being our guest and providing your feedback. Please accept our apologies for the "unkempt" condition of your suite which you reported in your review. Your comments have been shared with all of our team members so we can address these issues immediately. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great experience next time. Our District Manager will follow up with you again to ensure that we properly... read more
Dissapointed! The room wasn't properly cleaned, there was a plastic bag under the chair - who knows what was inside that bag. One of the sheets was stained. There was human hair in one of the bathroom towels. The fridge started making a loud noise in the middle of the night, I had to wake up to unplug it!
Business response:
We truly regret your disappointment and apologize for the issues you encountered in your room. We have processes in place to make sure that every room is exceptionally clean and well-maintained, and we're working with our housekeeping and maintenance teams to make sure we correct our shortcomings. We encourage you to try us again in the near future. We're confident you will enjoy a better stay. Sincerely, General Manager
dont stay here tub was full of caulk. no items in room. breakfast was a granola bar.
Business response:
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We truly regret the inconvenience caused, and please give us another chance to make it up to you on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Darien
How is Extended Stay America Select Suites - Chicago - Darien rated?
Extended Stay America Select Suites - Chicago - Darien has a 3.7 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Darien open?
Extended Stay America Select Suites - Chicago - Darien is open now. It will close tomorrow at 12:00 a.m.