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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible housekeeping! I am usually the person to reccommend this hotel however, the stay was ok but the cleanliness of the room was horrible!
Business response:
The staff and I read your comments about your stay with us. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be reviewing our cleanliness procedures with my housekeeping staff to ensure that this does not happen again. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
Last minute booking My family and I stayed in a king size non smoking room for 4 nights. The location is great, close to the interstates and restaurants. This was a last minute booking for us and was worth the price. Room is spacious with a kitchenette.
Business response:
I appreciate you taking the time to write a review of your experience with us. We are happy to hear your family enjoyed your spacious king room and your fully-equipped kitchen. We are so glad to read that you enjoyed our location and that you found us to be a great value. Thank you so much for your positive remarks. We hope to see you again soon!
Good price You get so much more than what you pay for. Definitely a good area, room and service for a low rate.
Business response:
Thank you for your recent response. We are happy to hear you enjoyed your room, and that you enjoyed the service we provide at such a reasonable rate. Thank you for sharing your experience with us. The staff and I would love to provide you with another comfortable stay in the future.
Great experience I stayed first time in extended stay America. It was really a great experience.
Business response:
Thank you for your review of your recent stay. We are happy to hear that your first experience with us was a great one. Thank you so much for your kind comments. We hope to see you again soon!
close to major highway for in and out The room was great with full kitchen. Breakfast was very small with almost nothing good to eat. Not recommended if you plan to have a good breakfast in this hotel.
Business response:
Thank you for your recent review. We are glad to read that you enjoyed your room and fully-equipped kitchen; however, I do apologize that our grab-and-go breakfast did not meet your expectations. We are always looking for ways to improve the guest experience, and we will take note of your breakfast comments. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
It was great, clean and the bed was comfortable The personel was courtesy they treated you with respect mic and quiet .
Business response:
Thank you for the feedback about your stay at our hotel. We are so pleased to read that you enjoyed your stay with us. The staff and I are proud to gave provided you with a clean and comfortable room. Again, thank you for sharing your experience with us. Thank you for choosing Extended Stay America. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.