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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Old property, shabby condition.
Business response:
Dear Nola, Thank you for sharing your thoughts regarding your stay. We’re genuinely sorry to hear that the condition of the property did not meet your expectations. Maintaining a comfortable and welcoming environment is a priority, and feedback such as yours helps us identify areas that need improvement. We understand the importance of a well-kept space to our guests and appreciate your candor. Please know that your experience is being taken seriously, and we’re continuously working to enhance our accommodations. We hope to ... read more
Dull, dark, drab out of date colors. Not one hanger for clothes. No shampoo. The dumpster outside was very visible and completely overflowing with trash. When you take a shower you better be quick becaiuse the tub had a hard time draining. If I could have had my money refunded I would have left the minute I walked into the room. The office doesn't open until 9:00am. Unheard of. That's OK because you won't hear from me again. And I'll bet there is no reply from your office. That's service in todays world. How sad.
Business response:
Dear Michael, Thank you for sharing your feedback. We are truly sorry to learn that your stay did not meet expectations. The concerns you raised about the condition of the accommodations and the overall upkeep have been shared with the appropriate teams for careful review. We understand how frustrating your experience must have been and sincerely apologize for the inconvenience. Guest satisfaction is essential to us, and while we regret falling short during your visit, your comments are invaluable in helping us improve. We a... read more
Check in wasn’t available until 5pm. I had to wait two hours to check in.
Business response:
Dear Bharani, Thank you for taking the time to share your experience. We’re truly sorry for the delay you encountered at check-in and understand how frustrating that must have been. While we aim to provide a smooth arrival for all guests, we fell short in this instance. Your feedback is valuable and will be shared with the team to help us improve our services. We hope you’ll consider returning so we can offer you the timely and welcoming experience you deserve. Sincerely, Hotel Management
No paper towels
Business response:
Dear Barbara, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. We have noted your feedback regarding the amenities. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. It was our pleasure to host your visit at Extended Stay America, and we look forward to seeing you soon. Sincerely, Hotel Mana... read more
Nothing the room was very dirty it’s not like the pics the people staying were definitely sketchy people I didn’t feel safe found a bug on one bed not sure if it was a bed bug The front desk leaves at 10 so you can’t complain to no one they are nice people that’s all I can say though
Business response:
Dear Guest,Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and it’s not the impression we want anyone to leave with. Cleanliness, safety, and comfort are our top priorities, and we sincerely apologize that your room did not meet expectations and that you felt uncomfortable during your stay. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. On a positive note, it is lov... read more
this place needs maitnance
Business response:
Dear Guest, Thank you for your valuable feedback. Please accept our apologies for any inconvenience you experienced with the upkeep of our accommodations. We are continuously working on updates and improvements to ensure a seamless experience for all guests. Your comments help guide those efforts, and we genuinely appreciate you taking the time to share your insights. We hope to welcome you back for a more comfortable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.