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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Room for the Price Hotel is an older location, but conveniently located, comfortable, quiet and great for the price compared to area hotels - nice for a quick, local getaway; friendly staff and ample parking surrounding hotel, with multiple entrance doors.
Has kitchen- its dirty and run down Pros: Has kitchen with pots,pans, plates, etc Shower has nice pressure Close to a bunch of restaurants and about 5M from a nice mall Cons: The hotel is run down Old furniture, thin sheets and towels Small TV with few channels (no HBO, HGTV, History, TLC, etc) The cleaning crew is awful, counters have coffee stays, hair on the bathroom, etc. No shampoo
Entire place is old & filthy
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations. Providing a comfortable, well-maintained environment is important to us, and we will carefully review your comments with our team as we continue to enhance our property and services. Guest insights like yours are valuable in helping us improve. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a more pleasant and satisfying st... read more
We did not stay here. We arrived at 10pm, parking lot dark, front desk was closed, did not look safe. We never checked in and should not have been charged.
Business response:
Dear Guest, Thank you for sharing your feedback. We are sorry to hear that your arrival experience did not meet your expectations, and we regret any frustration this situation may have caused. Creating a welcoming and comfortable environment for our guests is very important to us, and we will share your comments with our team as we continue to work to improve. We appreciate you bringing this to our attention and hope to have the chance to provide you with a better experience in the future. Sincerely, Hotel Management
staff was unfriendly. have a service dog and they wanted document(illegal to ask), was a battle with the clerk. kitchen not supplied, have to buy pots and pans, silverware and dishes
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the interaction you experienced regarding your service dog. We understand the importance of respecting service animal guidelines, and we regret that this was not handled appropriately. Also, we are very sorry for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and we sincerely regret that this was not your experience. To ensure cleanliness for every gu... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,521 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.