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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Basic Room had very basic amenities. Good heat & hot water. No shampoo. No usb charging. Front desk hours made check-out very inconvenient.
Business response:
Dear Katherin,Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the amenities and check-out process. We understand the importance of providing all necessary items for a comfortable stay, and we will review our room offerings to ensure they meet guest expectations. We also regret that our front desk hours were not convenient for your needs and will explore options to improve this. Your input is valuable, and we appreciate you bringing these matters to our attention. We hope to have... read more
It was so dirty, I walked out 5 minutes after walking in. I tried to cancel my reservation.
Business response:
Dear Geri,We sincerely apologize for the experience you had during your stay. Cleanliness is a top priority, and we deeply regret that we did not meet your expectations. We understand your frustration and are sorry for any inconvenience caused. Please know that your feedback will be shared with our team to address these issues and ensure they do not recur. We value your input and hope you will give us the opportunity to provide a better experience in the future.Sincerely,Hotel Management
I was not allowed to stay . Said the rooms not available even after I had pre-booked reservation. And I am trying to get refund from Expedia since then . However not able to reach Expedia customer service. I had to book another hotel that night at higher rate and 25 miles away from my destination. Really unsatisfied with the hotel . Aslo I would like to get my refund back and additional compensation for new hotel and travel . I was traveling with my wife and had to struggle to find new hotel in middle of night. Any help woul... read more
Business response:
Dear Aniket, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
If you don’t smoke you may think you do after Smelled like cigarettes from the time you get off the elevator and the room was bad also. I stayed up 2 nights out of 5. Got the hell out of there. Totally a waste of money
Business response:
Dear Philip, Thank you for sharing your feedback. We sincerely apologize for the discomfort you experienced due to the smoking issue in the hallway and room. While smoking is permitted in designated areas, we understand how this can impact our non-smoking guests, and we deeply regret that it affected your stay. Your feedback is invaluable, and we will share it with our team to prevent such situations in the future. We hope you will give us another chance to provide a more pleasant and comfortable experience during your next ... read more
The bathroom was not clean at all, there was a lot of hairs on the sink and tub, and the room in general was not that clean
Business response:
Dear Karina, Thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these situations do not occur. Therefore, we are very disappointed that we did not meet these expectations. We can absolutely do better, and we hope you will allow us to prove that to you in the future.Sincerely,Hotel Management
Bathroom tubs need an upgrade
Business response:
Dear Delecia, Thank you for choosing our hotel for your extended stay. We are delighted to know you enjoyed your time with us and appreciate your feedback regarding our facilities. We are always striving to enhance the guest experience and look forward to welcoming you back for another comfortable stay at Extended Stay America.Sincerely,Hotel Management
Everything was dirty including the sheets. There were no hygiene products available not even soap. I felt unsafe the entire night
Business response:
Dear Kerolos, Thank you for sharing your experience. We sincerely apologize for the concerns you encountered regarding cleanliness and the lack of hygiene products during your stay. We strive to uphold high standards, and it is clear we fell short in this instance. While basic amenities are available upon request at the front desk, we recognize that this should have been communicated more effectively. Please know that guest safety is our top priority, and we will share your feedback with our team to enhance the comfort and s... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.