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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not like the service.Receptionist said they couldn’t find our reservation and not got the room (2 full bed for 4 people)we booked.They provided another room with more charge and less occupying space.Room was dirty (not at all cleaned,looked like it was not cleaned after the previous person checked out)
Business response:
Dear Radhika, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Room has a weird smell , air conditioner was dirty , the windows
Business response:
Dear Julio, We regret to hear about your experience during your recent stay with us. Providing a clean and comfortable environment is our priority, and we apologize for any inconvenience caused by the issues with the room's smell and air conditioner. Your feedback is valuable, and we will address these maintenance concerns promptly to ensure they do not recur. Please know that we take your comments seriously and are committed to improving our services. We appreciate your understanding and hope to have the opportunity to welc... read more
Disappointing. Stayed at one 9 months ago and it was great. If you can't leave cookware in the room, then charge a deposit. Clearly asylum seekers staying at these. No problem but I should not have to deal with ramifications of this including no ice, no kitchenware, charge for clean towels, no breakfast, no coffee. I brought coffee but no coffee maker! Not acceptable.
Business response:
Dear Suzan, Thank you for sharing your feedback. We sincerely apologize for the inconveniences you encountered during your stay. Your experience is not reflective of our usual standards, and we regret any discomfort caused. We appreciate your suggestions regarding cookware and will consider improvements to better serve our guests. Ensuring a pleasant and comfortable stay is our priority, and we will address the concerns you've raised with our team. Your satisfaction is important to us, and we hope to have the opportunity to ... read more
No housekeeping. If we wanted towels thwy charge 1.75 for linens. They no longer supply cooking utensils. No one at the front desk after 10 or 11pm so dont accidentally lose, misplace, deactivate or leave your key card.
Business response:
Dear Robin, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the front desk availability is essential to us. We will address these issues with our team to improve our services and guest experience. Additionally, we apologize for not meeting your expectations and your dissatisfaction with the charges and policy. We appreciate your understanding and hope to serve you better in the future.Sincerely,Hotel Management
Not a great stay Hospitality is poor , not maintaining clean towels and bed spreads
Business response:
Dear Bharath, Thank you for your feedback. We sincerely apologize for the lack of cleanliness and the poor hospitality you experienced during your stay. This is not the standard we strive to uphold. Your comments have been shared with our housekeeping team so that such issues can be addressed immediately. We appreciate your input and hope to provide a significantly improved experience.Sincerely,Hotel Management
Showed up to check in for a hotel room booked weeks in advance only to be told they were overbooked and because we booked through a third party they couldn’t do anything about it. The hotel lobby was very dated, the general neighborhood is fine, but there are much better options in the same price range available.
Business response:
Dear Keri, Thank you for sharing your feedback with us. Please accept our apologies for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. We constantly strive to improve our guests' experience, and we appreciate you bringing this incident to our attention. We will address this issue appropriately to ensure our guests are well-informed of their r... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.