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Extended Stay America Select Suites - Chicago - Downers Grove
- Hotels
- Downers Grove, IL
About this business
Location details
3150 Finley Rd., Downers Grove, IL, 60515, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
not the hotel anymore
Business response:
Dear HAI, Thank you for sharing your thoughts. We regret to hear that your recent experience did not meet your expectations. We continuously strive to enhance our services and guest satisfaction, and your feedback is invaluable in this process. We hope to have an opportunity to better serve you in the future.Sincerely,Hotel Management.
Dirty rooms no shower curtain, no toilet paper, bugs, no food, lamp shaded dirty no night attendants. This place has been converted to residential hotet. FURNITURE DUSTY ECT ECT....
Business response:
Dear Gary, Thank you for bringing these concerns to our attention. We apologize for the condition of your room and the lack of essential items during your stay. Cleanliness and proper amenities are important, and your feedback will help us address these issues with our team. We appreciate your patience and are committed to making improvements to provide a more comfortable experience for future guests.Sincerely,Hotel Management
This hotel is dirty and unsafe. The room was not clean and it smelled of mold. The hotel lobby doors do not lock so anyone can get in at any time. It was a shocking state of disrepair.
Business response:
Dear Jeff, Thank you for providing your feedback. We are deeply sorry to hear about the cleanliness and safety concerns you encountered during your stay. Your comments regarding the room and security are troubling, and we will address these issues immediately to ensure they are resolved. Your experience is important to us, and we appreciate your insights as they help us improve our standards and provide a safer environment for all guests.Sincerely,Hotel Management
There was hair inside frezzer and inside shelf in the refrigerator
Business response:
Dear Jordan, Thank you for bringing this to our attention. We apologize for the cleanliness issues you encountered with the freezer and refrigerator. Maintaining high standards of hygiene is crucial, and we are addressing this matter with our team to ensure it does not happen again. Your feedback is valuable in helping us improve our service. We appreciate your patience and understanding.Sincerely,Hotel Management
Room 331 was not in the best shape. There was broken glass near the bed as the painting hanging on the wall was damaged and left on the wall. The stand for the TV in the room was broken as well, the TV still functioned but looked like it was hanging on it's last leg
Business response:
Dear Benjamin, Thank you for bringing these concerns to our attention. We deeply regret the condition of your room and the issues you encountered during your stay. The safety and comfort of our guests are top priorities, and it’s concerning that these matters were not addressed before your arrival. Your feedback will be used to ensure that the necessary repairs are made and that future guests do not face similar challenges.Sincerely,Hotel Management
Not recommended. No frills or conveniences. We had issues with our key cards at first, but the night time attendant assigned us another room. She was the most helpful and best part of our stay. The room on the other hand - had not been cleaned, no shower curtain or wash cloths, waste can in bathroom was filled with dirty/used hygiene items. The hotel desk hours open on the weekends at 10a.m. In the morning, requesting a shower curtain and wash cloths via the woman on the lobby phone (7:30a.m.) stated the night time attendant... read more
Business response:
Dear Benjamin, Thank you for sharing your experience. We're pleased to hear that the night attendant was helpful, but we sincerely regret the inconvenience you faced with the room's cleanliness and lack of essential items. We understand how frustrating this must have been, especially with the limited access to necessary services early in the morning. Your feedback is valuable, and we will address these concerns to improve our future guest experiences.Sincerely,Hotel Management
Room was dirty No toiletries No staff when i went to check out
Business response:
Dear Anastacio, Thank you for sharing your experience. We sincerely apologize for the issues you encountered during your stay, including the cleanliness of the room and the lack of toiletries. It's also concerning to hear about the absence of staff when you needed assistance. Your feedback will be addressed with our team to ensure these matters are resolved. We appreciate your comments and hope for the chance to provide you with a more positive experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Downers Grove
How is Extended Stay America Select Suites - Chicago - Downers Grove rated?
Extended Stay America Select Suites - Chicago - Downers Grove has a 3.2 star rating with 1,481 reviews.
When is Extended Stay America Select Suites - Chicago - Downers Grove open?
Extended Stay America Select Suites - Chicago - Downers Grove is open now. It will close tomorrow at 12:00 a.m.