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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice hotel. Bad staff The girl at the check in was extremely unaccomadating. Even with email proof of conformation, credit card authoration with the guests name and me on the phone- she would NOT give him the key. We even stayed at that hotel the week before. I have used Expedia tons of times and checked in the same way for years. This girl Anna would not budge and created a stressful situation. Next time I will get a different hotel
Business response:
Thank you for sharing your thoughts about your stay. We apologize you were inconvenienced by one of our front desk staff and regret the difficulties you experienced. Our goal is to provide excellent service so we regret we fell short. Please know your feedback will be shared with the concerned individual to ensure your next stay is exceptional. Thanks for being our guest, and we hope you will consider this as an isolated incident and will give us another chance to show you our hospitality. Sincerely, General Manager
very good and clean nice and quiet
Business response:
Norman, we appreciate your stay. It’s a pleasure knowing you loved the cleanliness of our property and had a comfortable visit. We hope to welcome you back soon at Extended Stay America - Chicago - Hanover Park. Sincerely, General Manager
Few hiccups but overall I would stay again Hotel was very clean and comfortable. description said continental breakfast and grab and go but all they had was granola bars and muffins. Every day they ran out of another item for the coffee, creamer, sugar, lids, even coffee ! Wash rags were NEVER available and the first day I was there (out of the week) I ran to purchase my own. When asked about these items with each employee they all had different answers.
Business response:
Karen, Thank you for sharing your feedback, we appreciate your comments, and apologize for the couple of mishaps you describe. We never want to mislead our guests; the various websites do not have a category for complimentary grab and go breakfast. However, we do offer a version of continental breakfast so we apologize it was not to your expectations which caused disappointment. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perf... read more
Business response:
Thank you on behalf of Extended Stay America - Chicago - Hanover Park team for your perfect rating on our performance, and we're glad you had a wonderful experience with us. We look forward to having you as our guest again in the near future. Sincerely, General Manager
Clean but too loud. The walls are thin (you can hear your neighbors). Recommend not getting ground floor rooms where you can see and hear people and cars in the parking lot. Staff is very nice friendly.
Business response:
Thank you for being our guest at Extended Stay America - Chicago - Hanover Park. We are pleased to know you liked our well-kept property as well as courteous associates. However, we are sorry for the noise issues you experienced. We will be happy to accommodate you with the room of your choice on your next visit. We hope to see you soon. Sincerely, General Manager
Nice location I liked it. But, they didn't give us wash clothes. When I asked they gave me two. I use one for face and one for my body. They acted like it hurt them to give extra. I'm not used to begging for wash clothes. And we had to ask for dishes, I thought they came with the room that's why I chose this hotel.
Business response:
Lauren, thank you for your review. We are pleased to know you liked our great location and overall enjoyed your stay with us. However, we are sorry you were not happy with our hotel’s policy. As per our brand standards requirement, fresh linens and towels along with the kitchenware are kept and available at the front desk. We will be sure our staff communicates this more clearly going forward. Thanks for choosing us, and we hope to welcome you back in the future. Sincerely, General Manager
Nice budget hotel
Business response:
Thank you for being our guest at Extended Stay America - Chicago - Hanover Park. It’s our pleasure knowing you had an excellent stay and that you enjoyed the great value we offer. Your feedback is much appreciated, and we look forward to your return visit. Sincerely, General Manager
The Best YET!! The customer service is out of the world. They are amazing people and very considerate and helpful. Ana, Enda and the whole staff were so helpful and pleasant to be around and work with. I messed up my original reservation and they accommodated me for a new reservation immediately with no problems. They were happy to help. The hotel is amazingly clean and beautiful, very nicely kept. The rooms were clean and fresh smelling and the beds were so comfy, had no problems with noise or comfort. I will be staying her... read more
Business response:
Liza, thank you so much for confirming to others that what a great choice Extended Stay America - Chicago - Hanover Park is! We are delighted to read our outstanding hospitality and your well-appointed room exceeded your expectations for a spectacular stay. I will be sure to share your compliments with the entire team, especially with Ana and Enda for the job well done. We appreciate your business and can’t wait to see you again in the future. Sincerely, General Manager
No problems whatsoever. Very satisfied. Nothing fancy, but no qualms whatsoever. Room was great for a couples night/wedding night.
Business response:
Lenny, thank you for choosing our hotel. We are thrilled to know you had a great stay with us and loved your comfortable room. We hope to welcome you back soon at Extended Stay America - Chicago - Hanover Park. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 4.3 star rating with 891 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.