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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bedding smells terrible The smell of the bedding was terrible. I haven't smelled that detergent since I stayed at Circus Circus in Las Vegas in 1990. Ugh. I couldn't sleep for hours.
Business response:
Your review for our hotel was recently brought to my attention. The situation you described regarding the smell of the detergent is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will forward them to our purchasing department to make sure your experience is noted. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Ca... read more
Wish I would SPENT A FEW DOLLARS MORE No Pool, No Ice Machine, NO benches out in front, You get what you pay for !!!!!!!!!!!
Business response:
Paul - Thank you for telling us about your experience. We are glad that you enjoyed our convenient location; however, we are disappointed to hear that your stay was not a positive one. We will review your feedback and look into adding more amenities to our hotel. Thank you again for your comments. We hope to see you again in the future.
Not bad for the price The room was pretty clean. I was surprised to learn that there was no housekeeping service. If you wanted new, fresh towels - you needed to bring your dirty ones to the front desk. I was also surprised to learn that the only amenities provided in the bathroom were hand soap (no shampoo, conditioner, etc.) We were able to get some shampoo from the front desk. The toilet was running occasionally, but we were able to fix it ourselves. The grab and go breakfast was a nice addition.
Very nice hotel Great service definitely will be back and I will let all my friends know to go there also
Brilliant concept! I was very happy of the location and the fact each room came with a kitchen made my stay enjoyable and I was able to stick to my healthy diet. Extended Stay America is the first place I will look for any time I will travel in Canada and the U.S.
Business response:
We appreciate you taking the time to write such a wonderful review. It's great to hear that the location was good for you and that you enjoyed the fully equipped kitchen. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
good overall The room was very clean and had many amenities for the price. Staff was very friendly. Only bad point was the bed - it was a very firm mattress and incredibly uncomfortable. We both were tossing and turning on it all night.
Business response:
Thank you for posting such a great review. We are happy to read that we provided you with a clean room at a great price. We are sorry to hear that you found the bed to be uncomfortable. We appreciate you providing this information as we use feedback such as yours to continue to improve the staying experience for our guests. Thank you again for your kind words. The staff and I would love to host you in the future, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 4.3 star rating with 931 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.