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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Its an extended stay with advertised full kitchen capabilities - yet when you arrive there is nothing in the rooms as far as plate, silverware, coffee pot, toaster - anything. Apparently you have to check these things out one at a time from the desk. Advertised as complementary breakfast. It was 4 granola bars and 3 mini muffins.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Business response:
Steve, thank you for taking the time to share your rating. We are glad you had a pleasant stay overall, but apologize if we missed meeting all your expectations. We hope to see you again and have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager
For being in Hanover Park, IL it was a great stay.
Business response:
Pedro, thank you for choosing to stay at Extended Stay America - Chicago - Hanover Park. It's good to know you enjoyed your time with us and that our location was perfect for your needs. Thanks again for sharing your gracious comments online, and we look forward to welcoming you back soon! Sincerely, General Manager
Checked in fine, only problem was there was leftover trash in one of the drawers and in the refrigerator
Business response:
Thank you for being our guest at Extended Stay America - Chicago - Hanover Park. We are glad your overall stay was a comfortable one. However, we apologize for the oversight in servicing your room. We are already working with our housekeeping team to ensure all procedures are being followed. We're pleased you chose our hotel for your visit and hope to see you again soon. Sincerely, General Manager
Good Room; Bad Neighbors The room was very nice and clean and had plenty of space for me. The windows only opened a couple inches, which seems like it may be a fire hazard, but I'm not sure. It would have been great if the people down the hall didn't have a party until 2 in the morning. Also, most of the hotel hallways and lobby smelled like a mixture of smoke and weed.
Business response:
Thank you for your feedback. Although you liked your overall time with us, I am sorry you experienced noise and odor issues which made you stay disappointing. We regret the inconvenience this caused. Your comments will be shared with the team, and we will take the appropriate steps to make a better impression on your next visit. Sincerely, General Manager
Nice hotel and staff One night stay that was met with great staff and super quiet hotel. Definitely will stay again
Business response:
Thank you for taking the time to share your experience. I am pleased to read you enjoyed your stay that you would stay at our hotel again. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
My stay My stay here consisted of right from the beginning when I checked in first I requested a ground lvl floor that didn't happen then they put my room right above the smoking area smoke was coming right in my room couldn't even leave it open to get fresh air then the hotel allowed a party to go on in the smoking area till 1:00am the people outside were drinking and smoking and being super loud and swearing up a storm mind you I have my 3yr old with me oh and I forgot when I checked in I was going to pay cash but they cha... read more
Business response:
Thank you for staying with us and for leaving a review. First and foremost, I would like to offer you my apologies for not providing the room of your choice and for the inconveniences that you experienced due to that. Your feedback is valuable to us and will be taken as a tool to better serve our future guests. We are also sorry if you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidenta... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,269 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.