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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall Outstanding but Pleading for Soap The room was immaculate. Everything worked - kitchen appliances, fridge, TV, lights, etc. The bed was unbelievably comfortable, pillows were great and the linens were excellent. The hotel was also unbelievably quiet - no TV noise from other rooms, loud voices in the hall or doors slamming. Water was hot and plentiful. Only negative is the lack of supplies - no shampoo, and no new soap or coffee for the coffee maker after check in. I had to corner the maid in the hallway to get a new ... read more
Quality budget hotel, mediocre room Staff was friendly and welcoming, room was average, liked the kitchen area (fridge, microwave, etc) and the fact that they provide some dishware that's eco-friendly (i.e., not disposable stuff). Bathroom and tv were sufficient, but the bed wasn't very comfy and the room was so stuffy we had a hard time sleeping. Opening the window wasn't a great option due to the traffic noise on Lake St/20 and the Elgin-O'Hare Expressway. I read other reviews of this hotel before staying here people need ... read more
Good Price... concerned about cleanliness I checked into the hotel and there was garbaged left from the previous guest. I was wondering all weekend, "What else did they miss?" There were stains on the chair, carpet, and bedding. But, the staff was kind and eager to please and the price was right. Love the full fridge and microwave.
Staff is great, the rooms have seen better times, lots of scuffs and chips. Bed sheets and towels are changed every 2 Weeks!! No utensils, plates or any cookware as before, now it comes as an extra charge, so nothing about this hotel is basically an “Extended Stay” just a fridge probably and Vintage, electric stove….. Staff is great, but their hands are tied on what corporate has done to the place most likely.
Business response:
Dear Dan, Thank you for sharing your experience. We sincerely apologize that your stay did not align with your expectations. Please know that our Select Suites brand is dedicated to providing comfortable, apartment-style accommodations at competitive rates. While our kitchens are equipped with essential appliances, we encourage guests to bring or purchase their preferred cookware and dining items to enhance their stay. We appreciate you sharing your thoughts, and your comments will be shared with our team. We hope you will c... read more
Overall, the property is in rather good condition, however, Saturday afternoon, around 4pm, the elevator suddenly quit working and guests were not notified, nor were any signs placed on or near the elevator. This made it rather difficult as Saturday night we had to carry two heavy wedding gifts down three flights of stairs and the next morning we had to carry all of our luggage, including a larger cooler, down the same amount of stairs.
Business response:
Dear Teresa, Thank you for your thoughtful feedback. We are glad to hear that you found the overall condition of the property to be good. However, we sincerely apologize for the inconvenience caused by the elevator outage and the lack of communication surrounding it. Your comments have been shared with our maintenance and guest services teams to ensure that future disruptions are clearly communicated and addressed promptly. We appreciate your input and hope to provide a smoother experience should you choose Extended Stay Ame... read more
Felt like a prison. Front desk was closed with a metal curtain pulled down. Nothing extra, bare!!! No hair dryer, shampoo or soap. Light by the bed had to be unplugged to turn off.
Business response:
Dear Steve, Thank you for being our guest. We are sorry for not meeting your expectations. As a select suite hotel, our front desk operates during the day and offers a range of amenities, including some for purchase and others complimentary. We keep our guests posted about our policies and amenities through our updated websites. We are sorry if you were unaware of this. We appreciate you bringing this to our attention and hope to provide a more restful experience on your next visit. Sincerely, Hotel Management
There was no staff at arrival , had to wait 15 minutes before someone shows up. Also no staff when we were checking out.
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,269 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.