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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Quality budget hotel, mediocre room Staff was friendly and welcoming, room was average, liked the kitchen area (fridge, microwave, etc) and the fact that they provide some dishware that's eco-friendly (i.e., not disposable stuff). Bathroom and tv were sufficient, but the bed wasn't very comfy and the room was so stuffy we had a hard time sleeping. Opening the window wasn't a great option due to the traffic noise on Lake St/20 and the Elgin-O'Hare Expressway. I read other reviews of this hotel before staying here people need ... read more
Good Price... concerned about cleanliness I checked into the hotel and there was garbaged left from the previous guest. I was wondering all weekend, "What else did they miss?" There were stains on the chair, carpet, and bedding. But, the staff was kind and eager to please and the price was right. Love the full fridge and microwave.
Only the light in the bathroom and in the kitchen worked. The tv lost sound after a few minutes of playtime, repeatedly.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced in the room. Reliable amenities are an important part of a comfortable stay, and we regret that these issues disrupted your visit. Your comments have been shared with our maintenance team for immediate review and corrective action. We appreciate your patience and will use your feedback to improve the guest experience moving forward. Sincerely, Hotel Management
Al llegar a la recepción a hacer check in no había nadie, nos tuvieron esperando 2 horas hasta que llegaron a entregarnos la habitación y nos dieron una sucia, con pelos en todos lados, camas destendidas y al regresar a recepción nuevamente no había nadie, tuvimos que esperar de nuevo para que nos cambiarán de habitación, la recepcionista muy grosera. Al hacer check out nuevamente tuvimos que esperar a que hubiera alguien en recepción, en este caso la recepciionista muy amable. En las habitaciones no hay ni cubiertos.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the delays you faced at the front desk and the unacceptable condition of your first room. Waiting for hours and finding housekeeping issues is far below the standards we strive to maintain. Your feedback has been shared with our concerned teams for immediate review and corrective action. We appreciate you bringing these issues to our attention and regret that your stay did not reflect the quality and consistency we aim to provide. Please allow us a... read more
The room we got had a big bug trap out in the open filled with roaches, we walked in the room and walked out within 10 minutes, absolutely disgusting.
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during this time. The concerns you mentioned are not reflective of the standards we aim to provide, and we understand how disappointing that must have been. Your comments have been shared with our housekeeping team to prioritize improvements. We appreciate your input and hope to provide you with a more comfortable experience in the future. Sincerely, Hotel Management
Ok
Business response:
Dear Guest, We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. Thank you for staying with us, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us. Sincerely, Hotel Management
Bathroom smelt like cigarette smoke really bad , hallway smelt like a bad fish fry
Business response:
Dear Guest, Thank you for sharing your feedback. We regret that the condition of certain areas affected your comfort during your stay. Your feedback is valuable, and our team will review it closely to ensure the property environment remains fresh and welcoming for all guests. We appreciate your comments and hope you might consider visiting us again so we can provide a much-improved experience. Sincerely, Hotel Management
The worst smelly room The room smelled like vomit and dog or some sort of animal. I coughed the entire stay, I noticed the more I walked on the carpet my feet was itching a lot. The room was not freshly cleaned. Dust buildup on the table tops and picture frames. No extra toilet paper. And the bedding was so thin it felt like sleeping under a shower curtain.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you ... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,327 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.