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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a bad experience. I was offered a smaller room on same price as the room I booked because the elevator was bad. No effort to get it fixed. I climbed the stairs with my bags. Assumed to have kitchenette but when asked for utensils, was told to pay. This was so strange. No toiletries availabe. I checked out the following day and was asked to get back to expedia for a refund.
No me dieron habitación y ya estaba pagada
Business response:
Dear Adrian, We sincerely regret the experience you've described and understand how frustrating it must have been to encounter this situation after confirming your reservation. This is not the impression we aim to create, and we apologize for the inconvenience and disappointment this has caused. Your feedback has been noted and will be shared with the appropriate team for review. We appreciate you bringing this to our attention, and we hope you'll consider giving us another chance to provide a better experience. Sincerely, H... read more
So this was not good this establishment is disgusting when I entered the room there was still left over stuff from the people before house cleaning did not clean the room properly there was actual feces on my headboard different smelled of urine and there was work clothes still in back of the dresser dirty but don't tell the front desk that because then they will find a way to kick you out and keep your money this was a horrible experience do not go there not to mention the dead roaches we saw in the hallway and around the f... read more
Business response:
Dear Guest, We sincerely apologize for not meeting your expectations. The cleanliness and comfort of our guests are our top priorities, and we regret that we fell short of this aspect during your stay. We are sorry for the distress and any inconvenience this may have caused. Thank you for bringing your concerns to our attention. We will share them with our housekeeping and management teams for necessary improvements. Your patience is much appreciated, and we hope to provide you with the flawless, seamless visit you deserve t... read more
Not the best. The room had no dishes, glasses, mugs, cutlery, pots or pans. Not much use to put in a kitchen with nothing in it except to force people to buy kitchen supplies at the front desk for inflated prices. It was also noisy from the busy highway at the front of the hotel and the air conditioning unit that we had to turn off in order to sleep well. At one point in our stay there was a dog barking all night. Hotel room cleaning service was only provided once every two weeks unless you wanted to pay extra for it. That i... read more
Business response:
Dear Guest, Thank you for taking the time to share your detailed feedback. We understand your frustrations regarding the kitchen setup, noise levels, and limited housekeeping service. Our rooms are designed for extended stays, and kitchenware is available upon request to accommodate different guest needs, though availability may vary depending on demand. We also recognize how important peace and comfort are to a restful stay and regret that your experience did not meet expectations. Your comments are valuable and help us ide... read more
Very dirty, no hair seyp
Business response:
Dear Guest, Thank you for choosing us and providing your input. Please accept our apologies for falling short of your expectations and for any frustrations you experienced. We value guest feedback as we are continuously seeking ways to enhance the guest experience. We will address your concerns with the appropriate teams to ensure such issues are not repeated. We hope to have you back in the future and give you the seamless stay you rightfully deserve.Sincerely,Hotel Management
I was not allowed to stay here. The reason was not shared with me. I am requesting a full refund.
Business response:
Dear Guest, Thank you for bringing this matter to our attention. We regret the inconvenience you experienced and understand how frustrating it must have been not to receive clarity regarding your situation. While certain policies may impact the ability to accommodate a reservation, communication should always be respectful and transparent. We appreciate your patience and hope to restore your confidence in the future. Sincerely, Hotel Management
Bought the king side bed package and ended up with a twin or queen bed.
Business response:
Dear Guest, We sincerely apologize for the mix-up with your room assignment and understand how disappointing it must have been to receive accommodations different from what was reserved. Ensuring guests receive the correct room type is a priority, and we regret that this was not your experience. Your feedback has been shared with the appropriate team to prevent similar occurrences in the future. We appreciate your patience and hope to have the opportunity to provide a more accurate and comfortable stay on a future visit.Sinc... read more
Kind of dirty and unkept.
Business response:
Dear Guest, We appreciate your feedback and sincerely regret that your experience did not reflect the values we strive to uphold. Our guests should always expect an immaculate environment, and we take concerns like yours seriously. Your comments will be shared with our team to ensure such lapses are not repeated. We apologize for any inconvenience and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,269 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.