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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front desk was quick check in. But, you get what you pay for….ants in the room. Beds could’ve been better as pillows were flat bed was mid. Bathroom only had A soap bar. Even though we had 3people there was one bath towel two face towels and nothing else. Walking down a no smoking hallway I had to explain to kids that smell was Mary-Jane wafting out of someone’s room. Legal state I get it…but NON-smoking? Woke up to find that reservation desk was closed at 8am
Business response:
Dear Alison, We appreciate your feedback and sincerely apologize for falling short of your expectations. While we’re glad your check-in was smooth, we regret that aspects of your room and the environment did not align with the standards we aim to uphold. Guest comfort is our priority, and we will address these concerns with our team to ensure a more satisfactory stay for future guests. Your comments are greatly valued, and we are committed to making necessary improvements. We hope you’ll consider giving us another opportunit... read more
Never again! It was not good at all! First, the guy at the front desk kept disappearing! I had to wait each time I was there. Secondly, when entering the room and putting my things down, the first thing I 👀 is what looked like a a bed bug (reddish- brownish looking) on the counter! Ewww! Heck, I’m itching right now just thinking about it! Last but certainly not least, was the carpet in the room they gave me after sending me to another room that they claimed would be better….. NOT! Just an overall horrible experience!
Business response:
Dear Contessia, We sincerely apologize for the issues you encountered during your stay. We understand the frustration caused by delays at the front desk and deeply regret the concerns regarding your room. Please rest assured that we are looking into the situation, including the carpet and potential pest concerns. Your comfort is important to us, and we are committed to improving our services to ensure a better experience in the future. We genuinely hope you will give us another opportunity to provide a much-improved stay.Sin... read more
No enough tissue paper on bathroom, no napkins.
Business response:
Dear Edwin, Thank you for reviewing your stay at Extended Stay America. We appreciate your feedback and will share your comments with our team to enhance the guest experience. While certain items are available upon request at the front desk, we apologize for any inconvenience and hope to provide a more seamless stay on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,269 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.