This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sheets were dirty and there was lots of hair. No shampoo or conditioner? Hand soap ? No coffee? Almost couldn’t even check in because it was after 10pm . Over all disappointing.
Business response:
Dear Delida, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance in the future to p... read more
Full kitchen was good, charged me for wi-fi.. That was bad.
Business response:
Dear Michael, Thank you for your feedback! We are glad you enjoyed the full kitchen. We apologize for any inconvenience regarding the Wi-Fi charge. We value your comments and are always looking for ways to enhance our guest experience. We hope to have the opportunity to welcome you back to Extended Stay America for an even better stay.Sincerely,Hotel Management
I did not like my room i can hear the trafic on the road my bad was very uncomfortable i had bad nite trying to sleep
Business response:
Dear Santiago, Thank you for sharing your experience with us. We sincerely apologize for the discomfort you encountered during your stay, particularly the noise from the traffic and the bed. Your comfort is our priority, and we are committed to addressing these concerns to enhance our guests' experiences. We hope to have the opportunity to welcome you back for a more restful stay in the future.Sincerely,Hotel Management
Stay away sleep in car is better Horrible place No soap No shampoo No service Fridge to trash Hotel to be trash completely
Business response:
Dear Stefano, Thank you for your feedback. We sincerely apologize for the disappointing experience you had during your stay. We understand the importance of basic amenities and regret that we fell short. Please know that basic toiletries are available at the front desk upon request to enhance your stay, and we apologize if this was not communicated to you during check-in. We take your comments regarding the refrigerator seriously and are committed to improving our services and overall hotel conditions. Your experience is imp... read more
Things they didn't have: Cleaning Front Desk Breakfast Coffee in lobby or rooms Garbage collection Things they did have: BIG A$$ Roaches all over. Drug addicts loitering at every door doing drugs Locked doors including lobby preventing deliveries from doordash. After 5 days with no cleaning service, I gathered the trash I had and walked the halls looking for someone to help me. I found no bins and no people. I decided to leave it outside my door. The next morning there was a letter printed stating that I was breaking health ... read more
Business response:
Dear Anthony, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Extremely run down and dirty , when I checked in my room there was leftover pancakes in the refrigerator. Stains all over the blankets and walls, the bed was flimsy and lots of extremely suspicious people walking throughout the building.
Business response:
Dear Guest, Thank you for sharing your concerns. We sincerely apologize for the condition you encountered in your room, as this does not reflect our standards. The cleanliness and comfort of our guests are priorities, and we are addressing these issues with our team. We also strive to maintain a safe environment for everyone. Your feedback is valuable, and we hope for an opportunity to provide a better experience.Sincerely,Hotel Management
It was a surprisingly disgusting hotel. Worse than the Bedford Park location. Television didn’t work and nothing was done to rectify it.
Business response:
Dear Maria, Thank you for sharing your feedback. We apologize for the issues you encountered during your stay, including the condition of the television. It's disappointing to hear that the experience did not meet your expectations. We strive to address all concerns promptly and will review your comments with our team to improve our services. We hope to have the chance to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,269 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.