Extended Stay America Select Suites - Chicago - Hanover Park

Jesse 

on Expedia

a month ago

It was a bad experience. Room was clean but the shower head needs fixing. It Start throwing water everywhere in the bathroom , it surely needs a new one. Plus the room smelled like someone had smoked in it before we arrived. And its suppose to be a non smoking room. Couldn't even had staff help cause noone was there at all. I left as soon as i woke up 7am smh 

Terrel 

on Expedia

2 months ago

Bruh they gave me and occupied room twice lmao 

Annie 

on Expedia

2 months ago

Service: Poor. The in-room phone did not work when dialing zero to reach the front desk (no dial tone). To use the phone, there was an extra charge. Requests for basic items like towels required going to the front desk in person. Housekeeping is only done every two weeks, so if you stay for a week, there is no housekeeping service at all. 

Paige 

on Expedia

2 months ago

The entire place smelled like cigarette smoke, halls, elevator, and room. 

Robin 

on Expedia

2 months ago

The young man at the front desk was not helpful at all. Wouldn't answer questions until after I asked multiple times. He didn't bother to tell us the elevator didn't work until after we checked in. We explained we couldn't climb the stairs with our luggage and he told us there wasn't a choice as there were no downstairs rooms avaliable. We said we couldn't stay then and he said he couldn't check us out and we had to go through Expedia. We went out front to make the phone calls and found a Crack pipe in the front entrance. We... read more

Mohamad 

on Expedia

2 months ago

Proche à tout 

Verified traveler 

on Expedia

2 months ago

I paid for the room, however when I arrived they told me that all of the rooms are already booked and they cant give me one. I had to look for another hotel to stay in in the middle of the night. That is unacceptable.