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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was so nice and comfortable but smell bad odors! Maybe u need spray fresh in the room!
Business response:
Dear Jesus, Thank you for sharing your review. It is a pleasure knowing you liked our comfortable guest accommodations. However, we apologize for the concerns you experienced in your room regarding the overwhelming fragrance. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide yo... read more
Can’t check out if no one is here
Business response:
Dear Caleb, We sincerely apologize for the inconvenience you experienced during check-out. Your feedback is essential, and we will ensure that our front desk is adequately staffed to prevent such issues in the future. We appreciate your patience and understanding. If there is anything further we can do to assist you, please let us know. Thank you for bringing this to our attention.Sincerely,Hotel Management
You could tell this is an older building. The fridge was dirty on the outside and the room smelled like dirt. But the staff was nice and it was a convenient location.
Business response:
Dear Evelyn, Thank you for your feedback. We appreciate your insights regarding the condition of the building and the cleanliness of the refrigerator. Your comments about the room's odor are important to us as we strive to maintain a welcoming atmosphere for all guests. It's great to hear that you found the staff accommodating and the location convenient. We value your input and hope to enhance your experience in the future.Sincerely,Hotel Management
Scared I came in and there was a man coming down from the second floor with a scooter, the place was dirty and I had an event and came in arv11:00 at night and couldn’t get in, lucky there was a strange man to let me in. I would drown at sea before I book that hotel
Business response:
Dear Jacquelyn, We sincerely apologize for the multiple issues you encountered during your recent stay with us. Your experience does not reflect the high standards of service and cleanliness that we strive to maintain. We sincerely regret any inconvenience and discomfort caused by the cleanliness of the property and the difficulties you faced with access late at night. Please know that we take your feedback seriously and have already initiated corrective measures with our team to prevent such incidents from occurring in the ... read more
No rooms available couldn't check in
Business response:
Dear Mary, Thank you for your feedback. We apologize for the inconvenience you experienced with your check-in. We try our best to accommodate every guest and regret we could not provide you with a seamless stay this time. Your feedback is essential, and we will address this issue with our team to prevent it from happening again. We hope to serve you better next time.Sincerely,Hotel Management
No one is available to check in and rooms are sold to different customers even prior booking. Stay away.
Business response:
Dear Bhavdip, We apologize for any inconvenience you experienced during your attempted check-in. Ensuring a smooth and seamless arrival process for our guests is a top priority, and we regret falling short in your case. We appreciate your feedback and will promptly address this issue to prevent recurrence. Should you reconsider staying with us, we welcome the opportunity to provide you with a more positive experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,269 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.