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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best. The room had no dishes, glasses, mugs, cutlery, pots or pans. Not much use to put in a kitchen with nothing in it except to force people to buy kitchen supplies at the front desk for inflated prices. It was also noisy from the busy highway at the front of the hotel and the air conditioning unit that we had to turn off in order to sleep well. At one point in our stay there was a dog barking all night. Hotel room cleaning service was only provided once every two weeks unless you wanted to pay extra for it. That i... read more
Business response:
Dear Guest, Thank you for taking the time to share your detailed feedback. We understand your frustrations regarding the kitchen setup, noise levels, and limited housekeeping service. Our rooms are designed for extended stays, and kitchenware is available upon request to accommodate different guest needs, though availability may vary depending on demand. We also recognize how important peace and comfort are to a restful stay and regret that your experience did not meet expectations. Your comments are valuable and help us ide... read more
Very dirty, no hair seyp
Business response:
Dear Guest, Thank you for choosing us and providing your input. Please accept our apologies for falling short of your expectations and for any frustrations you experienced. We value guest feedback as we are continuously seeking ways to enhance the guest experience. We will address your concerns with the appropriate teams to ensure such issues are not repeated. We hope to have you back in the future and give you the seamless stay you rightfully deserve.Sincerely,Hotel Management
I was not allowed to stay here. The reason was not shared with me. I am requesting a full refund.
Business response:
Dear Guest, Thank you for bringing this matter to our attention. We regret the inconvenience you experienced and understand how frustrating it must have been not to receive clarity regarding your situation. While certain policies may impact the ability to accommodate a reservation, communication should always be respectful and transparent. We appreciate your patience and hope to restore your confidence in the future. Sincerely, Hotel Management
Bought the king side bed package and ended up with a twin or queen bed.
Business response:
Dear Guest, We sincerely apologize for the mix-up with your room assignment and understand how disappointing it must have been to receive accommodations different from what was reserved. Ensuring guests receive the correct room type is a priority, and we regret that this was not your experience. Your feedback has been shared with the appropriate team to prevent similar occurrences in the future. We appreciate your patience and hope to have the opportunity to provide a more accurate and comfortable stay on a future visit.Sinc... read more
Kind of dirty and unkept.
Business response:
Dear Guest, We appreciate your feedback and sincerely regret that your experience did not reflect the values we strive to uphold. Our guests should always expect an immaculate environment, and we take concerns like yours seriously. Your comments will be shared with our team to ensure such lapses are not repeated. We apologize for any inconvenience and hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Front desk was quick check in. But, you get what you pay for….ants in the room. Beds could’ve been better as pillows were flat bed was mid. Bathroom only had A soap bar. Even though we had 3people there was one bath towel two face towels and nothing else. Walking down a no smoking hallway I had to explain to kids that smell was Mary-Jane wafting out of someone’s room. Legal state I get it…but NON-smoking? Woke up to find that reservation desk was closed at 8am
Business response:
Dear Alison, We appreciate your feedback and sincerely apologize for falling short of your expectations. While we’re glad your check-in was smooth, we regret that aspects of your room and the environment did not align with the standards we aim to uphold. Guest comfort is our priority, and we will address these concerns with our team to ensure a more satisfactory stay for future guests. Your comments are greatly valued, and we are committed to making necessary improvements. We hope you’ll consider giving us another opportunit... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,327 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.