Extended Stay America Select Suites - Chicago - Hanover Park

Business response:

Dear Alan, Thank you for sharing your thoughts. We’re pleased to know that certain aspects of your stay were satisfactory, although we’re sorry that concerns regarding maintenance and upkeep disrupted your experience. Feedback like yours is essential in guiding improvements, and your observations have been shared with our team for prompt attention. We truly value your perspective and look forward to the opportunity to welcome you again, where we aim to provide you with a more seamless and comfortable experience. Sincerely, H... read more

Business response:

Dear Andrew, Thank you for choosing Extended Stay America and taking the time to share your experience. We’re glad you found our property a convenient place for an overnight stay and that you enjoyed the small kitchen area in your suite. We appreciate your feedback and look forward to the opportunity to welcome you again whenever your travels bring you this way. Sincerely, Hotel Management