Extended Stay America Select Suites - Chicago - Hanover Park

Business response:

Dear Alan, Thank you for sharing your thoughts. We’re pleased to know that certain aspects of your stay were satisfactory, although we’re sorry that concerns regarding maintenance and upkeep disrupted your experience. Feedback like yours is essential in guiding improvements, and your observations have been shared with our team for prompt attention. We truly value your perspective and look forward to the opportunity to welcome you again, where we aim to provide you with a more seamless and comfortable experience. Sincerely, H... read more

Business response:

Dear Andrew, Thank you for choosing Extended Stay America and taking the time to share your experience. We’re glad you found our property a convenient place for an overnight stay and that you enjoyed the small kitchen area in your suite. We appreciate your feedback and look forward to the opportunity to welcome you again whenever your travels bring you this way. Sincerely, Hotel Management 

Business response:

Dear Ruth, Thank you for sharing your feedback. We’re glad to hear that you found the room clean, comfortable, and the location convenient for your needs. We appreciate your understanding regarding the limited in-room amenities during your brief stay. Your comments about the absence of toiletries and kitchen basics have been noted, as they help us evaluate how we can better align with guest expectations—especially for extended stays. We’re committed to improving and hope you’ll consider giving us a future opportunity to offe... read more

Business response:

Dear Terry, Thank you for choosing Extended Stay America and for this outstanding review. We’re delighted to know that we were able to provide you with a comfortable and quiet stay. Your intention to return truly warms our hearts, and we look forward to welcoming you back for another relaxing visit. Sincerely, Hotel Management 

Business response:

Dear Rebecca, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our team. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memorable experience that r... read more