This profile has been claimed by the business owner or representative.
Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Chicago stay We had no issues. Room was clean and staff was friendly.
Because this is an extended stay hotel with kitchenettes, the hallways were full of cooking smells, but the room smelled okay. I registered 3 adults, but the room only had 2 towels. I asked for a towel at the front desk and I was told I had to return a towel to get a new one. And there were no hand towels, only bath towels and wash clothes.
Business response:
Dear Guest, Thank you for sharing about your experience at our hotel. We sincerely apologize for the inconvenience you experienced during your time with us. Your feedback regarding odor and towel allocation is invaluable to us. We understand the importance of providing sufficient amenities for our guests and will address this matter with our team to ensure better service in the future. Despite this, we hope other aspects of your stay were enjoyable. Your comfort is our priority, and we regret any discomfort caused. We hope t... read more
Good value if your looking for a cheaper place Price was good, bed was comfortable, location was decent. Front desk lady was very nice. Room was clean. I was in room 210 and down the hall from me smelt really bad of cat pee. I had to walk through the smell going in and out of my room. The remote for my TV sucked. It barly worked and took probably 20 minutes to get to a channel I liked. I need tv to sleep so it was a must.
Business response:
Dear Terrance, Thank you for sharing your experience of your stay. We appreciate your feedback and are pleased you found our pricing competitive and enjoyed our comfortable beds and clean rooms. Please accept our apologies for the odor issue you encountered nearby and the inconvenience with the TV remote. We'll address these concerns to ensure they are resolved promptly. Your comfort is important to us, and we hope you'll give us another opportunity to provide you with an improved experience during your next visit.Sincerely,... read more
We checked out at 6 AM; no one was available to take keys or check us out.
Business response:
Dear ROBERT, Thankyou for choosing us. We apologize for the inconvenience you experienced during your early checkout. Ensuring a smooth departure process for our guests is essential, and we regret that we fell short in this instance. Please accept our sincere apologies for any frustration caused. We appreciate your understanding and hope to have the opportunity to provide a more seamless experience in the future.Sincerely,Hotel Management
I love night
Business response:
Dear Jr, Thank you for your positive response! We are delighted that, from start to finish, your stay was nothing short of exceptional. Your kind words will be shared with the entire team. It is a pleasure having you at our hotel, and we look forward to welcoming you back soon at Extended Stay America.Sincerely,Hotel Management
There was only a bar of soap in the bathroom, and there was not even a disposable cup in the whole room.
Business response:
Dear Sijie, We appreciate your feedback and apologize for any inconvenience caused. While our rooms are designed for extended stays and may not include disposable cups, we'll take your comments into consideration for future improvements. Your comfort is important to us, and we hope you'll consider staying with us again for a more enjoyable experience. Thank you for sharing your thoughts.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 4.3 star rating with 891 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.