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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Second hand smoke! Every room has a non smoking sign next to the door yet all you can smell is smoke! I had to open the windows and keep the heater running non stop just to mitigate the smoke. I held my breath walking into the hall as it wreaked of smoke. Actually attempted alternate routes to my room but every floor was the same. Awful experience. No dishes in the room either. Just an uncomfortable experience overall. On top of that they are doing major construction on the road in front of the hotel. I will not be returning... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We truly regret the inconvenie... read more
0/10 Would never recommended, the older guy who helped me check in was EXTREMELY rude. This hotel does not listen to their customers, such a disappointment.
Business response:
Christine, thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that one of our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
I reserved two beds in one room, when I gets there at the night they didn't have it. I wasn't happy about it.
Business response:
Thank you for your feedback. Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Thanks, but no thanks. The whole floor we stayed on smelled like marajuana. The room was supposed to have plates, cups, etc. It had 1 plastic wrapped cup and we had to ask for extras. We opened a dresser drawer and discovered someone else had left their bra, underwear, tights and tank top in there, so it obviously wasn't cleaned properly. The location seemed a little sketchy as well. We were a little worried about our safety. Definitely won't be going back.
Business response:
I am so sorry for the inconvenience you experienced which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize. I am working with our housekeeping department to make sure all procedures are being followed so this does not happen again. I do hope you will give us another chance the next time your travels bring you this way. Sincerely, General Manager
Highly disappointed The staff member Edna was very rude and did not have a good sense of customer service or just how to talk politely to them. I will not be coming back to this location in Hanover park on Lake Street again due to the staff member Edna
Smokey I've stayed at several Extended Stay hotels and they are usually very good. This was the exception. Although my room was nonsmoking the entire floor wreaked of cigarettes. That smell creeps into the room. It was aweful. I needed to do laundry but there was no soap left (was refunded by the front desk). Otherwise the hotel was nice. Too bad about the smoke.
Loud and Smokey The old refrigerator in the room was so loud that every time it came on it woke us up. The walls are so thin, we could hear the conversation of the people in the next room, and the room above us, and they were not speaking that loudly, we could also hear their TV and then in the middle of the night, we could hear something that we didn't want to hear, along with our bed shaking from the activity happening in the next room. We were a couple of rooms away from the elevator, but the elevator bell was so loud it ... read more
Business response:
Your review was recently brought to my attention, and I would like to take a moment to respond. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will have our maintenance engineer inspect our rooms to ensure everything is functioning properly. Additionally, I will work with our staff to ensure we are closely monitoring the noise levels in our hotel. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,327 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.