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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Worst nightmare of a hotel I've ever experienced. This was absolutely the worst experience I have ever had with a hotel in my entire life and I have stayed at thousands of hotels for both business and personal needs. Here are just a few of the issues. - Called me at the airport 1 hour before the flight and said they booked the room so I don't have my room. The person was would not give me her name however she could not have been ruder. - Asked to speak to manager spoke to manager and the manager told me that since I booked... read more
Business response:
Dan, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Management
Business response:
Michael, we are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Cigarette smoke smell across the whole building and in the room.
Business response:
Thanks for being our guest. We sincerely apologize for the odor issue you encountered while you were here. Your experience is shared with our housekeeping department to revisit our deep cleaning program and make improvements so that our future guests are not similarly impacted. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Horrible The room only had 30 channels and I woke up to a dresser full of Ants crawling all on my stuff
Business response:
Antoinette, thank you for being our guest. We are sorry for the difficulties you had while you were here and for the inconvenience it caused. Your feedback about the channels we offer has been discussed with our Maintenance team, and they are working towards it. Also, we have contacted our pest control provider, and they are treating the room immediately. We hope you will give us another chance to impress you on your next trip through this area. Sincerely, Hotel Management
Hotel had a dog smell that met me at thedoor. It was stronger n y room. The th carpet needed deep cleaning of removal. Thank God for houseshoes. Bathroom was small. The rm had not been properly cleaned. I found tobacco and receipt from August 3,2018. Breakfast was muffins with coffee and hot chocolate but no not water. Elevator didn't work and I was on 3rd floor. Hotel NOT worth money
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
A kitchenette with no pots or pans is not a kitchenette. Having to request those items at a front desk seems unnatural. I won’t be staying at an extended stay America again if this is the standard.
Business response:
Brian, we are pleased to see you enjoyed your stay with us. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front-desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management
Never recommend this to my family & friends Don’t stay here if you are coming with your family & booking thru Hotels.com or Expedia. Horrible front desk, they will accept and let you check in , with whatever price has given by hotels.com or Expedia , later they will cancel your key entry and demand more money for the room and says the room price keep changes
Business response:
Thank you for your feedback. We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Cheating people Cheating people Please make sure if you book thru hotels.com app you will get one price and when you reach the front desk they will get more money from you . Don’t stay here they will spoil your vacation mood
Business response:
Thank you for staying with us and for taking the time to share your concerns. Please accept our apologies for failing to meet your needs. We hope you will give us a chance to welcome you back and experience our hotel the way it should have been during your visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,327 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.