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Extended Stay America Select Suites - Chicago - Hanover Park
- Hotels
- Hanover Park, IL
About this business
Location details
1075 Lake St., Hanover Park, IL, 60133, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There was a used condom in my room, they didn’t offer a new room or a refund or any type of compensation.
Business response:
Joshua, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a b... read more
Awful, rooms not cleaned, lights were not working, it would be great if I get my refund.
Business response:
Hanish, please accept our apologies for the cleanliness and maintenance issues you encountered during your stay with us. We truly regret the inconvenience it caused and appreciate your patience. We have shared your concerns with the respective team heads to ensure this does not happen again. Please consider us a return visit so that we can make your next experience a seamless one. Sincerely, Hotel Management
Waited for 45 minutes outside in the cold to gain entry to hotel (Attendant was sleeping) literally horrible
Business response:
Victor, thank you so much for your feedback. We are very sorry for the unpleasant experience you had on your arrival. We are working with our entire team to ensure our guests are warmly welcomed upon arrival and are treated with courtesy and respect. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
The bed was extremely uncomfortable. I am very upset with Expedia after I found out they charged me $30 more per night than the hotel’s regular rate. I’m done with Expedia!
Business response:
Susan, thank you for taking the time to share your feedback. We regret our beds were not to your comfort and are sorry for your disappointment with the cost of your stay. We appreciate your feedback and hope to have the chance to welcome you back soon. Sincerely, Hotel Management
No, just skip on this place. Seems to be a place where people live. Kind of a drug addict scene, lawn chairs out front of the main entrance doors with people smoking and drinking like they’re in a front yard…seemed to be on drugs as well. Like meth or crack. hotel was loud, front desk was useless. Breakfast was supposed to be offered, but we were told there was no breakfast, not even coffee. Half the hotel room lights didn’t work, Nor did the clock. Doesn’t feel safe or clean overall. Pay the extra $20 and stay somewhere els... read more
Business response:
Molly, thank you for posting a review of your stay. We are sorry for the disappointing experience you had and regret the noise disturbance you encountered. We also apologize for the maintenance issues you encountered. We will share your comments with our engineering team and make sure the problems are resolved. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will give us a second chance to deliver ... read more
Frequently asked questions about Extended Stay America Select Suites - Chicago - Hanover Park
How is Extended Stay America Select Suites - Chicago - Hanover Park rated?
Extended Stay America Select Suites - Chicago - Hanover Park has a 3.6 star rating with 1,327 reviews.
When is Extended Stay America Select Suites - Chicago - Hanover Park open?
Extended Stay America Select Suites - Chicago - Hanover Park is open now. It will close tomorrow at 12:00 a.m.