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Extended Stay America Select Suites - Chicago - Lisle
- Hotels
- Lisle, IL
About this business
Location details
445 Warrenville Rd., Lisle, IL, 60532, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would stay another place next time Furnishings were cheap, almost disposable, water damage had edges rippling, etc. Had to ask for a hair dryer. Fridge looked like it should be on someones garage, scrapes, dents.
Business response:
Michelle, thank you for being our guest and providing your feedback. We sincerely apologize for the issues with your suite and for the difficulties you encountered with the in-room amenities. We will address your concerns with the appropriate teams to make sure corrective measures are taken. Please know, our guests often bring their personal items from home; however, hairdryers and toiletries are available upon request at the front desk and are complimentary. We apologies if we did not communicate this to you at check-in. We... read more
I have stayed here before. Rooms are clean and beds are comfortable. Staff is very nice.
Business response:
Thank you for your candid evaluation. We are glad you were pleased with our immaculate accommodations and that our beds were to your comfort. We are also delighted to read you were pleased with the service our associates delivered. It will be our pleasure to share your kind compliments with our team. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Very nice place. Very nice stay. A solo personal/business getaway weekend. Would stay here again.
The hotel gave us a free upgrade.
Business response:
Thank you for making Extended Stay America a part of your travel plans. We are glad you enjoyed your room upgrade and we are delighted to know your stay was nothing less than exceptional. We look forward to your next visit with us. Sincerely, Hotel Management
Good
Business response:
Thank you for being our guest. We are pleased you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We hope to have the chance to welcome you back and earn your highest rating. Sincerely, Hotel Management
We checked in pretty late that night the girl who checked us in was sitting in a car outside with a friend smoking wed. She apologized for smelling like weed. But got us checked in fast but when we went down go get dished like cups and silverware mt husband waited and she never came back in so that was upsetting
Business response:
Kathleen, thank you for sharing your feedback. We apologize for the inconvenience caused by one of our associates at the front office. Please be assured that we will discuss this with our team to ensure such lapse in service is not repeated again. We hope you will give us a chance to provide you and your husband with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
The building & room didn’t smell clean or fresh, it smelled musty and old. The elevator was loud and didn’t sound like it was in good working order. Towels were not soft and very thin. We only stayed one night, but I would not recommend this property to anyone, especially for an extended stay.
Business response:
Thank you for being our guest. We work hard to provide a comfortable environment; therefore, we regret the issue in your suite compromised your experience. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. We are also sorry for the disturbance caused by the noise made by the elevator. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Lisle
How is Extended Stay America Select Suites - Chicago - Lisle rated?
Extended Stay America Select Suites - Chicago - Lisle has a 3.6 star rating with 990 reviews.
When is Extended Stay America Select Suites - Chicago - Lisle open?
Extended Stay America Select Suites - Chicago - Lisle is open now. It will close tomorrow at 12:00 a.m.