Extended Stay America Select Suites - Chicago - Lisle

Business response:

Thank you for your wonderful review! 

Business response:

Dear Frank, Thank you for choosing us. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management 

Business response:

Dear Guest, We apologize for the disappointing experience during your stay. Your feedback is important to us, and we regret not meeting your expectations. We strive to provide comfortable accommodations for all our guests, and we're sorry we fell short during your visit. Please know that your comments will be reviewed to identify areas for improvement. We appreciate your feedback and hope you'll consider giving us another chance to provide you with a better experience in the future.Sincerely,Hotel Management 

Business response:

Thank you for your feedback. We do apologize for the inconvenience of the most recent changes we have made to keep your rates lower. We do have kitchen equipment available at the front desk as well as extra towels and soap if needed. We hope to get another chance to serve you in the future! 

Business response:

Thank you for you feedback. We hope to see you again in the near future and if you have any questions or concerns about your most recent visit please feel free to reach out to management at the location at your earliest convenience. 

Business response:

Dear Brett, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet your expectations during your visit. We have security on the premises around the clock as we want every guest to feel safe and secure throughout their stay. We hope you will consider giving us another chance to show you our commitment to providing exceptional experiences on your next visit to the area.Sincerely,Hotel Management 

Business response:

Thank you for your wonderful review! We look forward to seeing you again soon. 

Business response:

Dear Monique, Thank you for the review and for staying with us. Thoughtful and attentive service is a top priority; therefore, we apologize for the concerns you experienced during check-in. You have our assurance that this is not typical of our hotel, as we strive to provide an exceptional experience to all our guests. Please know that this will be addressed, and we are grateful for your feedback. On the positive side, we appreciate you mentioning that your overall stay was pleasant and that you liked our comfortable rooms. ... read more

Business response:

Dear Jakhongirmirzo, Thank you for sharing your feedback about your recent stay. It's disheartening to hear about the issues with our staff's behavior and the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We do understand your frustration, and we genuinely regret disappointing you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your t... read more