Extended Stay America Select Suites - Chicago - Lisle

Business response:

Dear Emily, Thank you for taking the time to share your experience. We’re glad to know you found the accommodations reasonably maintained, though we’re truly sorry to hear about the concerns regarding pricing and clarity around available provisions. Your feedback is valuable and has been noted for review with the team. We hope to have another opportunity to host you and provide a stay that better reflects the level of comfort and service we aim to offer every guest. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. Guest comfort and well-being are always a top priority, and it’s disheartening to hear your experience did not meet expectations. Your comments are being taken seriously, and the team is reviewing them to ensure standards are consistently upheld. We appreciate you bringing this to our attention, as it helps guide efforts to maintain a clean and welcoming environment. It’s our hope to have the chance to provide you with a much more positive stay in the future. Sincerely, Hotel ... read more

Business response:

Dear Guest,Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of your room, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the futu... read more

Business response:

Dear James,Thank you for sharing your feedback. We are sorry for not meeting your expectations with the kitchen amenities. We intend to provide a fully functional space for guests and to maintain cleanliness; these items, such as utensils, dishes, and cookware, are typically available upon request at the front desk. We try our best to communicate this information and have posted it clearly on our website as well so that our guests are well aware before booking. Your experience highlights an opportunity for better communicati... read more

Business response:

Dear Tom,Thank you for your review! We are pleased to hear you found the parking lot at Extended Stay America well-lit. Your feedback about the area's lighting is appreciated, and we'll take it into account as we continue to enhance the guest experience. We hope to welcome you back for another great stay!Sincerely,Hotel Management