Extended Stay America Select Suites - Chicago - Lisle

Business response:

Thank you for your feedback. I'm happy to hear that you enjoyed your stay with us and we look forward to having you stay again as a guest in our hotel. Remember we have full kitchens as well as a complimentary grab and go breakfast daily! 

Business response:

Thank you for your feedback. We do hope that you give us another chance. Management has changed and many changes are taking place at the moment. Our lobby does close at 11 pm also. Please feel free to reach out to management at your earliest convenience and I look forward to hearing from you. Don't forget we offer a free grab and go breakfast daily at no cost to you during your stay. 

Business response:

Dear Scott, Thank you for staying with us and sharing your concerns. Our goal is to deliver an exceptional experience for our guests, and our housekeeping team works hard to provide a clean and fresh environment throughout our hotel. However, our team must have overlooked this when making your room ready for occupancy, and we will look into the situation further. We hope to provide you with a better impression on your next visit.Sincerely,Hotel Management 

Business response:

Dear Donna, Thank you for choosing Extended Stay America. We understand our guests have multiple hotel choices, so we aim to provide clean, comfortable suites at an affordable price so our guests will want to return, and we are glad we hit our mark. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management