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Extended Stay America Select Suites - Chicago - Naperville - East
- Hotels
- Naperville, IL
About this business
Location details
1827 Centre Point Dr., Naperville, IL, 60563, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Steve, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Business response:
Jerold, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Fantastic, staff, nice clean room., will go back Very accomadating
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. Thank you once more for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Dino, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
We arrived a little early, so I figured I'd check to see if we could check in. The front desk clerk seemed annoyed that I should ask, saying they don't have our room available and that I need to come back later. I was fine with waiting, since we were early, I just didn't care for her annoyed tone. When we did get to our room, one of the trash cans was full of the previous tenant's garbage. A very nice cleaning lady took care of it right away, but it was a bit of a nasty surprise. Our cable TV was also spotty.
Business response:
We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. We will share your concern with the team so that such instances are not repeated. On a positive note, we are glad to read you liked the service provided by our housekeeping staff. We would like you to consider giving us a chance to improve your impression of us on you moving forward. Sincerely, Hotel Management
The place seemed cheap for the price, low light odd odors and questionable people roaming freely
Business response:
We appreciate your rating but were disappointed not to have delivered our best. We would like to improve our impression on you and hope you give us a chance to do that in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Chicago - Naperville - East
How is Extended Stay America Select Suites - Chicago - Naperville - East rated?
Extended Stay America Select Suites - Chicago - Naperville - East has a 3 star rating with 1,523 reviews.
When is Extended Stay America Select Suites - Chicago - Naperville - East open?
Extended Stay America Select Suites - Chicago - Naperville - East is open now. It will close tomorrow at 12:00 a.m.